Support Articles

How do I remove TGIS and the eye tracking software from an I-12+ or I-15+?

July 14, 2020

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How Do I Remove The Need For An OS Password At Windows Startup And From Waking From Sleep?

July 01, 2020

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How do I exit out of Gaze Selection or Mouse Emulation?

June 15, 2020

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Tobii Dynavox COVID-19 Precautions

June 10, 2020

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Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

June 03, 2020

Why can there be issues with eye tracking with interference from the sun and some other types of light sources?

June 02, 2020

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After trying to recalibrate one point, why do all the other points change?

May 26, 2020

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What folders get backed up automatically on I-Series/I-Series+ devices?

April 21, 2020

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Does Tobii Dynavox still support Windows 7 for my iSeries Classic device?

August 02, 2019

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What do the different colors mean on the power button on my I-Series.

June 04, 2019

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How do I set up Beam for my I-Series?

May 22, 2019

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Why does my eye control stop working after waking up my I-Series+?

May 17, 2019

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How do I unlock an ISeries device?

April 15, 2019

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What do I do when I receive the error, "Restrictions. The window ???? has been blocked due to restrictions in effect on this computer. Please contact your system administrator. InTouch Lock"?

March 18, 2019

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How Do I setup switches on an I-110, I-12, or I-15 to work in Grid 3?

February 07, 2019

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What do I do when I cannot update Windows?

January 28, 2019

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How to do I turn off the Restricted message that keeps popping up and disappearing?

January 16, 2019

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Snap opens then closes right away after recent update on a Windows computer.

January 03, 2019

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Why can't I scroll up and down in Firefox?

November 01, 2018

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How do I get page sets from PageSet Central into Communicator 5?

October 19, 2018

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How do I get log files to send to tech support?

August 15, 2018

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Can I use switches to power my ISereis device on and off?

August 07, 2018

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How Do I Add a Web Page Link To a Button Using Master Page in Compass?

July 30, 2018

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How Do I Email One Page from an Existing Communicator 5 Page Set?

July 27, 2018

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In Communicator 5, how do I change the color of the highlighting of the message window when it is reading aloud its contents?

July 25, 2018

Unable to Remove Required Password on Startup

July 19, 2018

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I-series mic not working

July 11, 2018

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How can I get log files that may be helpful to troubleshoot?

June 26, 2018

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How can I get the camera to face me in Facebook Messenger?

May 16, 2018

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What are the Best Practices for Windows Updates?

April 25, 2018

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If you have Compass on an I-Series device, can I also have a companion on an iPad or another windows computer?

April 20, 2018

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What do I do if I forgot my Windows password?

February 13, 2018

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How can I hide Cortana from the Windows 10 taskbar?

December 12, 2017

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How to change the location of the toolbar and/or the nav bar in Compass

November 17, 2017

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Why isn't eye tracking working in Look 2 Learn or EyeFX?

November 15, 2017

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How do I take a screenshot on an I-Series device?

November 03, 2017

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How to share the message window in Snap with another app in Windows

October 20, 2017

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What do the Mouse Emulation Settings mean in Gaze Interaction Settings?

September 15, 2017

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What do the icons in the Mouse Emulation toolbar mean?

September 15, 2017

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What do the options listed in Gaze Selection Settings mean?

September 15, 2017

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What are some of the main differences between Gaze Interaction and Mouse Emulation?

September 15, 2017

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How do set Windows Control to auto start when the device boots?

September 15, 2017

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What am I looking for in the Track Status box for better positioning?

September 15, 2017

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What can I do if the client can only use one eye effectively?

September 15, 2017

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Are there any tips for following the moving stimulus during calibration?

September 15, 2017

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What Can I Do if the Client Can Only Select On One Side of the Screen During Calibration?

September 15, 2017

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How to Find your Computer Name

September 05, 2017

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How do I troubleshoot eyetracking calibration issues?

September 01, 2017

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What are some calibration tips for eyetracking?

September 01, 2017

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How can I position the device to get a better calibration?

September 01, 2017

View all articles on Computer Control View all articles on EyeMobile View all articles on Gaze Point View all articles on I-13 / I-16 View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini View all articles on Windows Control

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