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Funding

Funding

Funding

Overview

  • Overview
  • E-Funding
  • Documents
  • State Forms
  • Resources
  • Trials

Insurance coverage

Our clients often ask if insurance will cover a request for a speech generating device. Fortunately, in the U.S., most of our devices can be covered by Medicare, Medicaid and Private Insurance, and our funding team will help you navigate every step of the process.

Tobii Dynavox Speech Generating Device (SGD)

An expert resource

The funding process for a speech generating device can be complicated but our dedicated funding team is here to answer any questions you may have.

Tobii Dynavox Speech Generating Device (SGD)

An expert resource

The funding process for a speech generating device can be complicated but members of our dedicated funding team will guide you through each step and assist you with any questions.

Tobii Dynavox Speech Generating Device (SGD)

An expert resource

The funding process for a speech generating device can be complicated but members of our dedicated funding team will guide you through each step and assist you with any questions.

The step-by-step funding process

Consult an SLP

A speech-language pathologist (SLP) conducts an assessment and writes an evaluation of your communication needs.

See a physician

After a face-to-face meeting, your physician will prescribe a device.

Complete and submit funding packet

We're here to answer any of your questions while you complete and submit documentation to your insurer.

Insurance company processes packet

The insurance company reviews your application to decide if they will authorize coverage of a device.

Receive your device

After the insurer approves your request, we will arrange for delivery of your device.

What is E-Funding?

E-Funding is a dedicated site that lets you store and file your funding packet documentation online, in one place. It enables your speech-language pathologist (SLP) to coordinate and collaborate with you and your Tobii Dynavox Funding Consultant and Solutions Consultant more seamlessly, helping you stay organized and efficient.

What is E-Funding?

E-Funding is a dedicated site that lets you store and file your funding packet documentation online, in one place. It enables your speech-language pathologist (SLP) to coordinate and collaborate with you and your Tobii Dynavox Funding Consultant and Sales Representative more seamlessly, helping you stay organized and efficient.

Can I file offline?

Yes, we offer all the documentation you need in a downloadable, printable format. We also supply sample letter templates you will need to write to your physician and insurer. If you’ve already started the process offline, we can help you check the status of your application.

The funding process can be complicated, so we’ve simplified it with a dedicated E-Funding site, accessible to everyone involved in your application.

Key benefits of E-Funding

Woman using Tobii Dynavox E-Funding site

Store & File

Keep all your funding packet documentation online, together in the same place, for ease of access, reliable storage and simplified retrieval.


Coordinate & Collaborate

Communicate more seamlessly between your SLP and your Tobii Dynavox Funding Consultant and Solutions Consultant, who you can notify to access all documentation in real time.

SLP helping young woman using a Tobii Dynavox SGD (speech generating device)

Member of Tobii Dynavox Funding team helping a client

Organize & Succeed

Stay organized and speed up parts of the process which allow you to fill out forms directly online. SLPs can save valuable time by easily reusing and adapting evaluation forms.

Woman using Tobii Dynavox E-Funding site

Store & File

Keep all your funding packet documentation online, in the same place, for ease of access for as long as needed, reliable storage and simplified retrieval.


Coordinate & Collaborate

Communicate more seamlessly between your SLP, your Tobii Dynavox Funding Consultant and your Sales Representative, who you can notify to access all documentation in real time.

SLP helping young woman using a Tobii Dynavox SGD (speech generating device)

Member of Tobii Dynavox Funding team helping a client

Organize & Succeed

Stay organized and speed up parts of the process which allow you to fill in forms directly online. SLPs can save valuable time by easily reusing and adapting evaluation forms.

Funding documents

There are two ways to apply for funding: online (via our E-Funding site) or offline.

Applying online

We highly recommend applying via E-Funding for a more streamlined process, where most of the documentation you need can be filled out directly online and some, like the additional necessary documents below, must be uploaded.

Applying online

We highly recommend applying via E-Funding for a more streamlined process, where some of the forms you need can be filled in online and others will need to be filled in offline, then uploaded to E-Funding. Forms are available in English and Español.

Applying offline

If you prefer, or have no choice but to apply offline, you can download and fill out all the documents you’ll need so that your Funding Consultant can submit them to your insurer. Forms are available in English and Español.

Applying offline

If you prefer, or have no choice but to apply completely offline, you can download and fill out all the documents you’ll need so that your funding consultant can submit them to your insurer. Forms are available in English and Español.

Applying online

We highly recommend applying via E-Funding for a more streamlined process, where some of the forms you need can be filled in online and others will need to be filled in offline, then uploaded to E-Funding. Forms are available in English and Español.

Applying online

We highly recommend applying via E-Funding for a more streamlined process, where some of the forms you need can be filled in online and others will need to be filled in offline, then uploaded to E-Funding. Forms are available in English and Español.

Applying offline

If you prefer, or have no choice but to apply completely offline, you can download and fill out all the documents you’ll need so that your funding consultant can submit them to your insurer. Forms are available in English and Español.

Applying offline

If you prefer, or have no choice but to apply completely offline, you can download and fill out all the documents you’ll need so that your funding consultant can submit them to your insurer. Forms are available in English and Español.

Applying online

We highly recommend applying via E-Funding for a more streamlined process, where some of the forms you need can be filled in online and others will need to be filled in offline, then uploaded to E-Funding. Forms are available in English and Español.

Applying offline

If you prefer, or have no choice but to apply completely offline, you can download and fill out all the documents you’ll need so that your funding consultant can submit them to your insurer. Forms are available in English and Español.

Additional necessary documents

Other documents may also be needed during the funding process for a speech generating device. If so, please include them as part of the full packet you submit to our funding team, whether you upload them via E-Funding or file offline:

Proof of face to face physician meeting icon

Proof of physician meeting

Many insurers require a face to face visit with your doctor within the past 6 months and some require chart notes.

Speech Language Pathologist icon

SLP evaluation form

An SLP evaluation is required for all funding applications. SLPs can do this online directly via E-Funding whereas offline applicants must submit it with their application.

State medicaid forms  icon

State medicaid forms

Depending on where you live, you may need to submit state Medicaid forms.

Proof of face to face physician meeting icon

Proof of Face to Face Physician Meeting

Many insurers require a visit with your doctor within the past 6 months and some require chart notes.

Speech Language Pathologist icon

SLP Evaluation form

Your SLP will write an evaluation based on Medicare or Medicaid protocol as a requirement for all funding applications. They can do this online directly via E-Funding. Offline applicants will need to submit it with their application packet.

State medicaid forms  icon

State Medicaid Forms

Depending on where you live, you may need to submit State Medicaid forms.

Equipment quote icon

Equipment Quote

Your Tobii Dynavox sales representative will help you choose the right device and provide you with an official device quote.

Trial Agreement icon

Trial Agreement

Some insurers require a device trial agreement for a specified period of time if you are trying to get coverage.

Copy of insurance or medicaid/medicare card icon

Copy of Insurance or Medicaid/Medicare Card

You need to submit clear, legible front and back copies of your Insurance card or Medicaid/Medicare cards.

Equipment quote icon

Equipment quote

Your Tobii Dynavox Solutions Consultant will help you choose the right device and provide you with an official device quote.

Trial Agreement icon

Trial agreement

Some insurers require a device trial agreement for a specified period of time if you are trying to get coverage.

Copy of insurance or medicaid/medicare card icon

Copy of insurance or Medicaid/Medicare card

You need to submit clear, legible front and back copies of your insurance card or Medicaid/Medicare cards.

Submitting your documentation

There are several options for submitting your documentation when it's complete.

State forms

Depending on your state guidelines, you may need to complete specific Medicaid forms to submit with your funding packet.

Woman using her Tobii Dynavox SGD to communicate with friends

What is Medicaid?

Medicaid is a jointly funded federal-state health insurance program that provides assistance for eligible low-income individuals. Some states allow Medicaid coverage for families at higher income levels when they have a child with a disability. Tobii Dynavox participates with Medicaid Fee for Service in all states.

Woman using her Tobii Dynavox SGD to communicate with friends

What is Medicaid?

Medicaid is a jointly funded federal-state health insurance program that provides assistance for eligible low-income individuals. Some states allow Medicaid coverage for families at higher income levels when they have a child with a disability. Tobii Dynavox participates with Medicaid Fee for Service in all states.

Select your state

Georgia

NOTE: A copy of the most current Individualized Education Plan (IEP) must be submitted with the funding packet for a student under the age of twenty-one (21), if applicable.

Alabama

Alaska

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

NOTE: A copy of the most current Individualized Education Plan (IEP) must be submitted with the funding packet for a student under the age of twenty-one (21), if applicable.

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Maine

Maryland

Massachusetts

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

North Carolina

North Dakota

Ohio

Oregon

Pennsylvania

Rhode Island

South Carolina

South Dakota

Texas

Vermont

Virginia

Washington

West Virginia

Wisconsin

SLP Resources

SLP working with child who uses an AAC device

SLP Resources

Speech-language pathologists (SLPs) are an essential part of the funding process since insurers base their decision to approve coverage largely on the SLP evaluation and report. We’re here to help SLPs with their evaluation - whether it's assistance with a report, document templates, a quick way to upload documents or even the ability to borrow a device for an evaluation.

SLP working with child who uses an AAC device

SLP Resources

Speech-language pathologists (SLPs) are an essential part of the funding process since insurers base their decision to approve coverage largely on the SLP evaluation and report. We’re here to help SLPs with their evaluation - whether you want assistance with your report, document templates, a quick way to upload documents or even the ability to borrow a device for your evaluation.

SLP working with child who uses an AAC device

SLP Resources

Speech-language pathologists (SLPs) are an essential part of the funding process since insurers base their decision to approve coverage largely on the SLP evaluation and report. We’re here to help SLPs with their evaluation - whether you want assistance with your report, document templates, a quick way to upload documents or even the ability to borrow a device for your evaluation.

FAQs and Tips

The success of an SLP’s evaluation depends in part on the quality of the written report. Here are some resources to help you become familiar with the process:

AAC Report Guides by Diagnosis

Select the report structure needed for a funded SGD according to diagnosis:

 

Family Resources

FAQs and Tips

How can I determine if the equipment I need is a covered benefit under my insurance policy?

  • You can call your insurance company to determine if a speech generating device is a covered benefit:
    • Provide them with the Healthcare Common Procedure Coding System (HCPCS)
    • E2510 – speech generating devices
    • E2512 – mounting system for speech generating devices
    • E2599 – access methods for speech generating devices
  • Your insurance company can look these codes up to see if this is a covered benefit with your plan.
  • It is also helpful to provide your insurance company with the diagnosis code for the individual in need of the speech generating device. Some insurance plans will not cover specific equipment based on a diagnosis.
  • Please keep in mind that any benefits quoted by an insurance representative are not a guarantee of payment.

How can I determine if Tobii Dynavox is an in-network provider with my insurance company?

  • Tobii Dynavox is a certified Medicare provider and accredited through the Joint Commission.

  • Tobii Dynavox participates with Medicaid Fee for Services in all states.

  • Tobii Dynavox is in-network with all major payers. We work hard to build our participation network of insurance companies. If you have a question about a specific insurance company, please contact our funding team to learn more.

    • You may also call your insurance company and provide them with our National Provider Identifier: 1831263110.
    • If we are not an in-network provider, that’s ok! We are a sole provider of the equipment and can work to get an in-network benefit exception.

General FAQs

You have questions – we have answers. If you'd like to ask something not covered in our FAQs, feel free to reach out to us.

General

How long does the funding process take?

This depends on the type of funding you will be using and the number of insurance policies that you carry. As a general rule, it takes 30-60 days from the time we receive your completed packet for the funding process to be completed and an order to be shipped.

What type of documentation is required?

Most funding sources require a speech evaluation report and a physician’s prescription listing all the specific equipment being recommended for purchase. Tobii Dynavox will request that you complete a “Client Information Form”, a “Release of Information Form” as well as send front and back copies of your insurance cards and provide an equipment quote with your funding packet to ensure that we have all of the information necessary to process the funding request with your insurer(s) and that the correct device and accessories are ordered. See the Funding Documents section.

Where do I send the paperwork?

You can email it to: funding@tobiidynavox.com

You can fax it to: 866-336-2737

And documentation can be mailed to:
Tobii Dynavox
Attn: Funding Department
2100 Wharton Street
Suite 400 Pittsburgh, PA 15203

Can I fax the documentation?

Yes, our fax number is 866-336-2737.

Can I submit to my insurance company myself?

In some situations, yes. However, we recommend that you utilize our funding department, especially if you would like us to file the claim on your behalf. Your funding coordinator is aware of the coding and authorization guidelines that most insurers use.

I have an older device. How long do I need to wait before I can get a new one?

Most funding sources are in agreement that a speech device should last for at least 5 years. However, it may be possible to get another device before that time if your communication needs have changed. Contact your Local Solutions Consultant for more information.

 

I was asked to sign a release of information form. What does this mean?

The signed release of information form allows Tobii Dynavox to exchange the required benefit, authorization and billing information with the insurance company that is necessary to process the funding for the equipment. Without this signed form Tobii Dynavox would not be permitted to collect or release any of your insurance information. The only time you would not be asked to sign the release of information form would be if you were pre-paying in full by check or credit card for your order and our funding department were not processing the funding through your insurance company for you.

Medicare

What do I need to know about capped rentals? 

If your device was funded by Medicare prior to October 1, 2015 and is currently being rented by Medicare, you can request that Medicare purchase your SGD. Contact your Funding consultant (or 1-800-344-1778, Option 3, Option 1) to request that your device be converted from a rental to a purchase. There are significant benefits to purchasing your device such as knowing you can keep your device if you are admitted to a Skilled Nursing Facility or require hospice care, which under those types of care, Medicare would not continue to rent the device on your behalf.

My family member lives in a nursing home setting. Are we able to use their Medicare coverage to receive a device?

Nursing home residents are not able to receive Durable Medical Equipment (DME) through Medicare. Medicare Part B only covers the cost if you are living at home or in a group home setting. Certain residents who have been diagnosed with an intellectual disability and are living in intermediate care facilities are also eligible.

Note: Persons receiving hospice care are not able to use their Medicare benefits to purchase a speech device. This applies to both in home hospice care as well as facility based hospice care.

Can I purchase the device and then be reimbursed by Medicare?

Unfortunately, no.

Why can’t Tobii Dynavox just waive the 20% co-payment?

While we understand that this co-payment may be difficult to come up with, it is against Medicare policy to waive this cost. Please let your funding coordinator know as soon as possible if you do not have a secondary insurance carrier, as we may be able to recommend an alternate funding source or setup an interest free payment plan.

Can you ship the device directly to the speech therapist?

No. We understand that it often is convenient to have someone else receive the device for programming and training. However, Medicare requires us to furnish proof that the device was delivered to the device user. It is our policy without exception to deliver only to the client’s residence. We apologize for any inconvenience.

I was informed that I need to get a new prescription. I don’t understand why the first prescription was not good enough.

Medicare does have strict guidelines for prescriptions. The prescription must specifically list all equipment being ordered. The best way to ensure that this happens is to provide your doctor with a copy of the quotation. Our prescription form may be used to ensure that the guidelines have been met.

Note: If you do not have a quotation, you can call our Customer Sales and Support Department at (800) 344-1778. It is always a good idea to have a quotation on file. It helps to ensure that your order is correct and that all necessary accessories are included.

I had a speech evaluation 2 years ago. Can the speech therapist use the old evaluation?

No. The speech evaluation must be no more than 6 months old at the time the device is shipped to you. A new evaluation will be needed.

I have a Medicare replacement policy. What steps do I need to take to obtain a device?

Obtaining funding through a Medicare replacement policy is slightly different than traditional Medicare funding. The Medicare guidelines should still be followed. However, a prior authorization review is required in these cases. In other words, the speech therapy report, prescription, and Face to Face should follow Medicare rules, but we will also need to follow the rules of your insurance carrier. Please see the Private Insurance FAQ section for additional details.

Private Insurance

I was informed by my funding consultant that the approval my insurance company gave us does not meet our guidelines. What does this mean?

Imagine receiving a bill in the mail for $2,000.00 because we had to estimate what your insurer was going to pay! Getting the right documentation up front helps to ensure that the claim is paid correctly. If Tobii Dynavox is not a participating provider with your insurer, a written approval from your insurer that provides the following is required: the dates of service that have been authorized, the equipment that has been authorized, the dollar amount that will be allowed on the claim, the codes that they would like us to use on the claim, and the billing address.

I have an approval from my insurance company. How long will it take before my device is shipped?

The shipping of your new device will largely depend on whether the authorization that your insurer sent you is compliant with our authorization guidelines. We will also need to collect any co-payments or deductibles before your device is shipped to you. A signed release of information form is also required.

My insurance plan is refusing to list the amount that they will allow for the device. I was informed that we cannot receive our device without this information. What can I do to help?

Call your insurance company and speak to someone in customer service to obtain this information in writing then send a copy to Tobii Dynavox. Sometimes a number of phone calls are required by both the member and Tobii Dynavox to obtain the needed information. Don’t give up. It may also help to have your employer’s human resource department call as well.

I have an insurance policy from my employer as well as an insurance policy from my spouse’s employer. How does this work?

We will request authorization from both insurers when we receive your funding request. Your funding coordinator will follow-up with the insurance companies to determine how the benefits will be coordinated.

My insurance company said that I could not receive equipment from Tobii Dynavox because I have to use an in network provider. Is this true?

Maybe. However, most insurers recognize that this is specialized equipment that can only be by provided by Tobii Dynavox and a select few vendors. For this reason, they will often grant an exception allowing the member to use Tobii Dynavox as a provider at the in network coverage level. Only a handful of funding requests have resulted in the use of an outside vendor at a higher cost for the insurance company.

What if I have Medicaid as well as private insurance? Will Medicaid pick up the co-pay and deductible?

Yes, as long as we obtained a prior authorization from them first. Please contact us for more details at funding@tobiidynavox.com.

When I called my insurance company, they asked me for a procedure code. What should I tell them?

Insurers use procedure codes or HCPC Codes for all medical services. If your insurer informs you that speech devices are not covered because they could not find the code in their listing your benefit booklet will give a better indication of whether they will cover the device.

The HCPC codes to use when calling your insurance company are:

e2510 – Speech generating device
e2512 – Mounting system
e2599 – Accessories for speech generating devices.

Can I submit documentation to my insurer myself?

In general, insurance companies will accept a request from a beneficiary. However, it is best to use your funding coordinator, as your funding coordinator is familiar with the authorization process and coding guidelines.

Will my insurance company pay for an extended warranty?

Most insurers will not cover warranties. Warranties are highly recommended, as they will alleviate a long repair funding process of 2 months or more. If it is possible to pay for a warranty out of pocket, it is worthwhile.

I have an HMO. Will I need a referral?

Yes. For most HMO plans, the Primary Care Physician’s office will need to fax us a copy of the referral and assist us in submitting to the insurer or the IPA.

My insurance company called me and said that they are approving our request. I asked for a letter, and they said they don’t provide letters. What should I do?

We can provide your insurer with an approval form if they do not want to generate a letter on their letterhead. Either the completed approval form or a detailed authorization letter must be provided for us to ship your equipment.

Can I pay for the Tobii Dynavox device now, and get reimbursed? I don’t want to wait for an approval.

Yes. However, please keep in mind that we cannot guarantee that you will be reimbursed without an approval on file. If you choose to submit to your insurer yourself, please remember to fax (866-336-2737) or e-mail a copy of the documentation to Tobii Dynavox.

Face-to-Face

What is the Face-to-Face requirement?

As a condition of payment, insurance requires a physician document a Face-to-Face examination with a beneficiary prior to prescribing Durable Medical Equipment (DME). Speech generating devices are considered DME, and therefore, a recent physician’s visit must be on file within 6 months of the speech device prescription date.

I recently had a doctor’s visit for the flu. This should satisfy the requirement, correct?

Possibly. The requirement would be met only if the physician also examined and/or discussed treatment for the diagnosis resulting in the need for the speech device. For example, if your physician only treated your flu symptoms and did not discuss the need for a speech device, you will need to arrange a separate office visit.

I usually see a Nurse Practitioner within the practice. Do I need to switch to a physician?

No. Insurance allows the Face-to-Face exam to be conducted by a Nurse Practitioner, Physician Assistant or Clinical Nurse Specialist.

I have never heard of this requirement before. I receive other medical equipment, and no other company has mentioned this. Is this a speech generating device policy only?

No, the Face-to-Face requirement applies to other DME items including hospital beds, oxygen, nebulizers and wheelchairs.

I just saw my specialist. Do I really need to go back to my general doctor?

There is no need to see your general doctor if your specialist examines you, makes notes in their records about the communication impairment, and writes the prescription. But if your specialist did not treat or examine you for the communication disorder, another visit will be needed.

How will you know the physician recorded my last visit? Will you call my physician, or do I need to ask my doctor’s office for documentation?

Most commercial insurers have their own medical necessity criteria. Tobii Dynavox has a team of funding associates who review each file to ensure the medical records meet the criteria of your insurance company. At the current time, most insurers are not requiring Face-to-Face exams. For the most up-to-date information on your insurance plan’s criteria, please contact your insurance company.

Trial Program

Child with her mother using a Tobii Dynavox AAC device

How to trial a device

Your funding source may require that you complete a trial before they agree to cover the cost of a speech generating device. Many of our devices are available for trial, offering the opportunity to test an AAC device in your primary environment (home, community, school) for a period of up to four weeks. Application forms available in English and Español.

child with her mother using an AAC device

How to trial a device

Your funding source may require that you complete a trial before they agree to cover the cost of a speech generating device. Many of our devices are available for trial, offering the opportunity to test an AAC device in your primary environment (home, community, school) for a period of up to four weeks. Forms are available in English and Español.

child with her mother using an AAC device

How to trial a device

If you’re pursuing the purchase of a Tobii Dynavox speech generating device in the U.S., your funding source may require that you complete a trial first. Many of our devices are available for trial, offering the opportunity to test an AAC device in your primary environment (home, community, school) for a period of up to four weeks. Available in English and Español.

Submitting your trial agreement

There are several options for submitting your device trial agreement when it's complete.

Pre-trial FAQs

Will Medicaid, Medicare, or my insurance cover the cost of a device trial?

We can assist with Medicaid, Medicare, or personal insurance funding for device trials. Some additional paperwork is required, available by clicking the Download button towards the top of this page.

I would like to use my third party funding source. What can I expect once I submit my trial request to your funding department?

We will contact your funding source to verify eligibility for a trial device and review the paperwork that has been submitted. There are times when our inventory is limited, and a short waiting period (usually 2-3 weeks) may be needed prior to shipment. We’ll contact you when the trial is ready to ship, and training with the local Solutions Consultant is available.

I will be paying directly for the trial. How should I proceed?

If you're considering a direct pay option, please refer to our payment options within our rental program.

Can I purchase insurance against accidental damage during the trial period?

Tobii Dynavox device trial customers can purchase an all-inclusive Trial Insurance for their trial equipment. This guarantee becomes effective on the date the product ships from Tobii Dynavox to the trial customer and expires upon the return to our Pittsburgh, PA headquarters. Insurance is available for $100.00 and provides coverage for any damage that may occur to the trial device during the trial period. Insurance does not cover theft or loss. Disassembly of the product will void this guarantee. Funding sources, such as Medicaid, Medicare, and personal insurance will not cover the Trial Insurance fee. Please provide an additional payment (check, credit card, etc) for the Trial Insurance if you are working with a funding source.

Who is responsible for repairs caused by damage if I do not purchase insurance?

The rental agreement is a binding agreement that holds the signer responsible for any damage to the trial product unless trial insurance is purchased prior to receipt of the trial device. By signing this agreement, you are assuming liability for the equipment during the trial period. The signer is also responsible for replacement costs related to theft or loss of the trial product and accessories, and any late fees if the trial device is returned later than the specified due back date regardless of whether insurance was purchased.

What mounting options are available for trial?

Rolling Floor Stands, Table Top Mounts, and Wheelchair Mounts are available for trial.

What are your decontamination precautions when devices are shipped to customers for trials during the Coronavirus pandemic?

Read about our safety precautions here.

In-trial FAQs

Are there training and support materials available?

Our product support pages are a great place to start. If you want to deepen your knowledge, we offer comprehensive free training.

Can I save my custom pages so that I can use them later on the device that I am purchasing?

In order to transfer any saved pages from the trial device to the device you purchase we recommend backing up any custom programming to www.mytobiidynavox.com or an external source before returning the trial equipment. This will allow you to load the custom programming onto the purchased equipment when you receive it using the ‘Restore’ feature.

The attached mount plate does not fit the mount I was provided. What should I do?

I-Series trial devices ship with the mounting plate pre-installed and should match the mount you were provided. If you have any questions, please contact us and we’re happy to help.

Is return shipping included? What is the best way to return the device?

Tobii Dynavox supplies a UPS return shipping label with every trial shipment. If you are missing a return shipping label, please contact us at trials@tobiidynavox.com so that we can provide a label. We will not be able to reimburse you if you choose to pay for the return shipping. To return the equipment at no cost, all that you need to do is securely pack the equipment in the original box, apply the return label over the existing label, and drop it off at the nearest UPS pick up location. To find the nearest UPS shipping location, please visit www.ups.com/dropoff. Please be aware that if you ask UPS to pick up the equipment from your location they may charge you an additional fee that is not covered by Tobii Dynavox. For a free return, please follow the process outlined above.

Post-trial FAQs

We've finished our trial period and would like to pursue getting a permanent Tobii Dynavox device. What are the next steps?

Once your trial period has ended, the first thing to do is return the trial equipment to our main office. We often have long waiting lists for our trial equipment, so prompt return of the device and accessories is key to helping us serve other families and customers who need to complete trials as part of the funding process. The trial end date is listed on the paperwork received with the original trial delivery, but if you have any questions about that date, please reach out to us at trials@tobiidynavox.com.

Using the data collected during the trial period, your speech-language pathologist will be working on their funding report. The E-Funding site is an excellent tool to help both families and professionals submit the required documents and track their funding cases. For additional information on the funding process, please refer to the main funding page.

The person using the device made excellent progress during the trial period. Is there anything we can do to continue to practice and hone those skills during the funding process?

Many of our clients download the software they were using during their trial on an commercial tablet. Free versions of our software and apps are often available through the app store, or on our software product pages.