What is a purchase order? A purchase order is the official confirmation of an order. It is a document sent from a purchaser to a vendor that authorizes a purchase. A purchase order authorizes the purchase to be processed but is not actually payment. Following the processing of the order and delivery of goods, the organization will be invoiced and payment will be requested within 30 days of invoicing.
If your school, school district, hospital, business, or organization uses purchase orders, you can send them via online, fax (1-866-840-1725), email (css@tobiidynavox.com), or mail (2100 Wharton Street, Suite 400, Pittsburgh, PA 15203). Once a valid purchase order is received, our Customer Service Team will process it.
For an example, view the Sample Purchase Order.
Please note: If your purchase order does not follow the guidelines above, your order will be delayed and our customer service department will contact you to correct the issues. If you have any questions about our purchase order requirements, please contact customer service at 1-800-344-1778 (extension 3) or email them at css@tobiidynavox.com.
Purchase Order Requirements
You must have the following elements on your PO to ensure it is received and accepted.
- Make the PO out to Tobii Dynavox, 2100 Wharton Street, Suite 400, Pittsburgh, PA 15203 or Tobii Dynavox, P.O. Box 72153, Cleveland, OH 44192.
- Include the name of your organization, full address, and contact person for purchase order questions.
- Complete the bill-to address listed on the purchase order.
- A complete ship-to address – THIS CANNOT BE A PO or APO BOX. Please also list if this should ship to a certain department or person.
- Must have a purchase order number.
- Must have an authorized signer.
- Correct taxes and shipping applied (see below for tax and shipping information).
- Include part numbers and totals.
- If you have a quote number from a sales representative, please include that on the purchase order.
- If you are tax exempt submit your tax exempt form with your order or else you will be charged tax on your order.
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