Support Articles

What gets backed up with One Drive Backup?

August 10, 2020

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How Do I Remove The Need For An OS Password At Windows Startup And From Waking From Sleep?

July 01, 2020

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What performance can I expect using my I-13 or I-16 outdoors?

June 23, 2020

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Tobii Dynavox COVID-19 Precautions

June 10, 2020

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Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

June 03, 2020

Why can there be issues with eye tracking with interference from the sun and some other types of light sources?

June 02, 2020

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After trying to recalibrate one point, why do all the other points change?

May 26, 2020

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How do I hover over an item when using Computer Control?

May 26, 2020

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What do I do if my Internet is not working after a Windows Update?

April 23, 2020

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How do I get my I-Series to stop asking for a password after I wake it from sleep?

April 08, 2020

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How do I get Windows to stop asking me to log in after waking from sleep?

February 03, 2020

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Why does my device boot to an EFI Shell version screen?

January 07, 2020

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Mirror app for I-series and Android phones

December 18, 2019

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How far away should I be to calibrate eye tracking on an I-13/I-16?

October 29, 2019

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How long does it take to fully charge the battery an I-13/I-16?

October 29, 2019

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How long does the battery last on a full charge on an I-13/I-16?

October 29, 2019

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What should I do if the device LED blinks red 3 times when I try to turn on an I-13/I-16?

October 29, 2019

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How do I do a power reset on an I-13/I-16?

October 29, 2019

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What are the recommendations for cleaning an I-13/I-16?

October 24, 2019

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How do I reset an I-13/I-16?

October 22, 2019

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How do I enable lock screen on a I13 and I -16 device?

October 22, 2019

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How do I disable the ability to edge swipe on the I-13 and I- 16 device ?

October 22, 2019

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How do I use a switch to power on the I13 or I-16 device?

October 22, 2019

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How do I attach the adjustable base to the I-13 and I-16 device?

October 22, 2019

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How do I make the pause button available when looking outside the screen on the I-13 and I-16 device?

October 22, 2019

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How do I create a new profile on the I-13 and I -16 within the Eye tracking Settings Software?

October 22, 2019

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How do I delete a profile on the I-13 and I -16 within the Eye Tracking Settings Software?

October 22, 2019

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How do I activate a profile on the I-13 and I -16 within the Eye tracking Settings Software?

October 22, 2019

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What do the status LEDs mean on an I-13 and I-16 device ?

October 22, 2019

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How do I change the battery in the I-13 and I-16 device ?

October 22, 2019

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How do I properly shut down the I-13 and I-16 devices ?

October 22, 2019

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How do I enable Wake on Gaze in I-13 and I-16 devices?

October 22, 2019

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How do I get log files to send to tech support?

August 15, 2018

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What do I do if I forgot my Windows password?

February 13, 2018

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How can I position the device to get a better calibration?

September 01, 2017

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How to perform a factory reset on I-Series+ and I-13/16

July 31, 2016

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What is a PMR - Power Management Reset?

July 31, 2016

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