Support Articles

How do I clean a PCEy?

October 20, 2020

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What do the Mouse Emulation Settings mean in Gaze Interaction Settings?

September 15, 2017

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What do the icons in the Mouse Emulation toolbar mean?

September 15, 2017

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What do the options listed in Gaze Selection Settings mean?

September 15, 2017

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What am I looking for in the Track Status box for better positioning?

September 15, 2017

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What can I do if the client can only use one eye effectively?

September 15, 2017

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Are there any tips for following the moving stimulus during calibration?

September 15, 2017

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What Can I Do if the Client Can Only Select On One Side of the Screen During Calibration?

September 15, 2017

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How do I troubleshoot eyetracking calibration issues?

September 01, 2017

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What are some calibration tips for eyetracking?

September 01, 2017

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How can I position the device to get a better calibration?

September 01, 2017

View all articles on Computer Control EyeMobile Gaze Point I-13 / I-16 I-Series PCEye Go PCEye Mini Windows Control

What factors in your environment can affect gaze interaction?

September 01, 2017

View all articles on EyeMobile EyeMobile Plus I-Series PCEye Go PCEye Mini PCEye Plus

Why does my dwell time keep changing each time I enter Communicator or Compass?

July 13, 2017

View all articles on Communicator 4 Communicator 5 Compass I-Series PCEye Go PCEye Mini

Is eye tracking safe?

May 09, 2017

View all articles on I-Series PCEye Go PCEye Mini PCEye Plus

Resume eye Tracking when paused action in Compass

February 16, 2017

View all articles on Compass PCEye Go PCEye Mini T Series

Update Notifier can't connect to the update Server

July 31, 2016

View all articles on C Series EyeMobile I-Series PCEye 1 PCEye Explore PCEye Go PCEye Mini

Current text on Gaze Selection keyboard is sometimes missing the first letter

July 31, 2016

View all articles on C Series EyeMobile I-Series PCEye 1 PCEye Explore PCEye Go PCEye Mini

The desktop can flicker black when the Gaze Selection taskbar is switched

July 31, 2016

View all articles on C Series EyeMobile I-Series PCEye 1 PCEye Explore PCEye Go PCEye Mini

The Gaze Selection taskbar can cover the Cortana window

July 31, 2016

View all articles on EyeMobile PCEye Explore PCEye Go PCEye Mini

Can I use any tablet or do you have recommendations?

July 29, 2016

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Can I use a Windows 8 Pro Tablet that only has a Micro USB connector (as opposed to a full USB)?

July 29, 2016

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PCEye Go not working in The Grid 2

July 29, 2016

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What operating systems work with the PCEye?

July 29, 2016

View all articles on EyeMobile PCEye 1 PCEye Go PCEye Mini

Eyegaze user cannot get out of Windows User Account Control

July 29, 2016

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Can I wake my computer/tablet from stand-bye as an eyetracking user?

July 29, 2016

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How do I update the firmware of my Eyetracker?

July 29, 2016

View all articles on EyeMobile I-Series PCEye Go PCEye Mini

Why does it say One-Eyed above the calibration results?

July 29, 2016

View all articles on Communicator 4 Communicator 5 EyeMobile I-Series PCEye Go PCEye Mini

How can I make Windows 8 to start into Desktop app directly?

July 21, 2016

View all articles on PCEye 1 PCEye Explore PCEye Go PCEye Mini

Eyetracking not working in CatchMii

July 20, 2016

View all articles on C Series I-Series PCEye 1 PCEye Go

Which monitors are compatible with the PCEye Go Fixed Mount?

July 20, 2016

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With which eyetrackers can I use Gaze Point, Gaze Selection and Mouse Emulation?

July 18, 2016

View all articles on C Series EyeMobile I-Series MyTobii P10 PCEye 1 PCEye Explore PCEye Go PCEye Mini

I already have a PCEye Go. Can I still use EyeMobile?

July 15, 2016

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Which mounting solutions are available for the PCEye Go?

July 15, 2016

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How do I connect a Switch to my EyeMobile?

June 06, 2016

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