Support Articles

Is Surface Pro X compatible with the EyeMobile Plus or EM12?

August 06, 2020

View all articles on EyeMobile View all articles on EyeMobile Plus View all articles on PCEye Mini

Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

June 03, 2020

View all articles on Communicator 5 View all articles on EyeMobile View all articles on EyeMobile Plus View all articles on I-110 View all articles on I-13 / I-16 View all articles on I-Series View all articles on Indi

How do I Skip Windows OS Logon

November 13, 2018

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How do I get log files to send to tech support?

August 15, 2018

View all articles on Communicator 5 View all articles on EyeMobile View all articles on EyeMobile Plus View all articles on I-110 View all articles on I-13 / I-16 View all articles on I-Series View all articles on Indi View all articles on PCEye Mini View all articles on PCEye Plus View all articles on Snap Core First View all articles on Windows Control

For I-Series Plus and PC Eye Mini devices with "classic" Gaze Interaction Settings, how do I fix the eye tracker to work in Snap Core First

August 06, 2018

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How Do I Update My Windows 10 Device After It Has Been Factory Reset?

July 27, 2018

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How Do I Email One Page from an Existing Communicator 5 Page Set?

July 27, 2018

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In Communicator 5, how do I change the color of the highlighting of the message window when it is reading aloud its contents?

July 25, 2018

View all articles on C Series View all articles on Communicator 5 View all articles on EyeMobile View all articles on EyeMobile Plus View all articles on I-110 View all articles on I-Series View all articles on Indi

How do I make a button to pause and unpause Gaze Interaction in Communicator?

April 11, 2018

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What do the Mouse Emulation Settings mean in Gaze Interaction Settings?

September 15, 2017

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What do the icons in the Mouse Emulation toolbar mean?

September 15, 2017

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What do the options listed in Gaze Selection Settings mean?

September 15, 2017

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What am I looking for in the Track Status box for better positioning?

September 15, 2017

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

What can I do if the client can only use one eye effectively?

September 15, 2017

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

Are there any tips for following the moving stimulus during calibration?

September 15, 2017

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

What Can I Do if the Client Can Only Select On One Side of the Screen During Calibration?

September 15, 2017

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

How do I troubleshoot eyetracking calibration issues?

September 01, 2017

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

What are some calibration tips for eyetracking?

September 01, 2017

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

How can I position the device to get a better calibration?

September 01, 2017

View all articles on Computer Control View all articles on EyeMobile View all articles on Gaze Point View all articles on I-13 / I-16 View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini View all articles on Windows Control

What factors in your environment can affect gaze interaction?

September 01, 2017

View all articles on EyeMobile View all articles on EyeMobile Plus View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini View all articles on PCEye Plus

What is the difference between the EyeMobile Plus Access and EyeMobile Plus AAC?

August 29, 2017

View all articles on EyeMobile

Update Notifier can't connect to the update Server

July 31, 2016

View all articles on C Series View all articles on EyeMobile View all articles on I-Series View all articles on PCEye 1 View all articles on PCEye Explore View all articles on PCEye Go View all articles on PCEye Mini

Current text on Gaze Selection keyboard is sometimes missing the first letter

July 31, 2016

View all articles on C Series View all articles on EyeMobile View all articles on I-Series View all articles on PCEye 1 View all articles on PCEye Explore View all articles on PCEye Go View all articles on PCEye Mini

The desktop can flicker black when the Gaze Selection taskbar is switched

July 31, 2016

View all articles on C Series View all articles on EyeMobile View all articles on I-Series View all articles on PCEye 1 View all articles on PCEye Explore View all articles on PCEye Go View all articles on PCEye Mini

The Gaze Selection taskbar can cover the Cortana window

July 31, 2016

View all articles on EyeMobile View all articles on PCEye Explore View all articles on PCEye Go View all articles on PCEye Mini

Can I use any tablet or do you have recommendations?

July 29, 2016

View all articles on EyeMobile View all articles on PCEye Go

Can I use a Windows 8 Pro Tablet that only has a Micro USB connector (as opposed to a full USB)?

July 29, 2016

View all articles on EyeMobile View all articles on PCEye Go

What operating systems work with the PCEye?

July 29, 2016

View all articles on EyeMobile View all articles on PCEye 1 View all articles on PCEye Go View all articles on PCEye Mini

Eyegaze user cannot get out of Windows User Account Control

July 29, 2016

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

Can I wake my computer/tablet from stand-bye as an eyetracking user?

July 29, 2016

View all articles on EyeMobile View all articles on PCEye Go View all articles on PCEye Mini

How do I update the firmware of my Eyetracker?

July 29, 2016

View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

Why does it say One-Eyed above the calibration results?

July 29, 2016

View all articles on Communicator 4 View all articles on Communicator 5 View all articles on EyeMobile View all articles on I-Series View all articles on PCEye Go View all articles on PCEye Mini

With which eyetrackers can I use Gaze Point, Gaze Selection and Mouse Emulation?

July 18, 2016

View all articles on C Series View all articles on EyeMobile View all articles on I-Series View all articles on MyTobii P10 View all articles on PCEye 1 View all articles on PCEye Explore View all articles on PCEye Go View all articles on PCEye Mini

I already have a PCEye Go. Can I still use EyeMobile?

July 15, 2016

View all articles on EyeMobile View all articles on PCEye Go

Which mounting solutions are available for the PCEye Go?

July 15, 2016

View all articles on EyeMobile View all articles on PCEye Go

EyeMobile

Is Surface Pro X compatible with the EyeMobile Plus or EM12?

Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

How do I Skip Windows OS Logon

How do I get log files to send to tech support?

For I-Series Plus and PC Eye Mini devices with "classic" Gaze Interaction Settings, how do I fix the eye tracker to work in Snap Core First

How Do I Update My Windows 10 Device After It Has Been Factory Reset?

How Do I Email One Page from an Existing Communicator 5 Page Set?

In Communicator 5, how do I change the color of the highlighting of the message window when it is reading aloud its contents?

How do I make a button to pause and unpause Gaze Interaction in Communicator?

What do the Mouse Emulation Settings mean in Gaze Interaction Settings?

What do the icons in the Mouse Emulation toolbar mean?

What do the options listed in Gaze Selection Settings mean?

What am I looking for in the Track Status box for better positioning?

What can I do if the client can only use one eye effectively?

Are there any tips for following the moving stimulus during calibration?

What Can I Do if the Client Can Only Select On One Side of the Screen During Calibration?

How do I troubleshoot eyetracking calibration issues?

What are some calibration tips for eyetracking?

How can I position the device to get a better calibration?

What factors in your environment can affect gaze interaction?

What is the difference between the EyeMobile Plus Access and EyeMobile Plus AAC?

Update Notifier can't connect to the update Server

Current text on Gaze Selection keyboard is sometimes missing the first letter

The desktop can flicker black when the Gaze Selection taskbar is switched

The Gaze Selection taskbar can cover the Cortana window

Can I use any tablet or do you have recommendations?

Can I use a Windows 8 Pro Tablet that only has a Micro USB connector (as opposed to a full USB)?

What operating systems work with the PCEye?

Eyegaze user cannot get out of Windows User Account Control

Can I wake my computer/tablet from stand-bye as an eyetracking user?

How do I update the firmware of my Eyetracker?

Why does it say One-Eyed above the calibration results?

With which eyetrackers can I use Gaze Point, Gaze Selection and Mouse Emulation?

I already have a PCEye Go. Can I still use EyeMobile?

Which mounting solutions are available for the PCEye Go?

How does the EyeMobile compare to the I-Series, your dedicated speech generating devices?

How do I connect a Switch to my EyeMobile?

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