Support Articles

Why has my partner window gone dark and unable to be switched on?

June 08, 2021

View all articles on I-13 / I-16

Communicator will no longer open after updating to version 5.5.7

May 11, 2021

View all articles on Communicator 5

How to take a screen shot on a Tobii Dynavox device for a custom keyguard.

May 06, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

Why am I getting a Conversion Error when trying to download saved Activities from My Boardmaker?

May 05, 2021

View all articles on Boardmaker Boardmaker 7

Why am I not getting search results when searching My Media in Boardmaker 7?

May 05, 2021

View all articles on Boardmaker Boardmaker 7

Does Snap work on iOS10?

April 12, 2021

View all articles on Snap Core First

How do I run a system restore on my I-13/I-16 device?

April 07, 2021

View all articles on I-13 / I-16

Why is the letter 'I' being spoken as "Capitol I"

April 01, 2021

View all articles on Boardmaker Boardmaker 7

Why do I get a white screen whenever I open a Sensory Eye-FX game?

March 08, 2021

View all articles on I-Series

Cursor is moving left or right in the message window after update of Snap 1.15, Scanning access method

February 26, 2021

View all articles on I-110 Indi Snap Core First

How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?

February 18, 2021

View all articles on Communicator 5 I-13 / I-16 PCEye 5

How to redeem PODD or Gateway for a Speech Case Tablet (CLOSED)

February 03, 2021

View all articles on Snap Core First Speech Case

Where did the Windows Settings Utility go?

January 25, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

Why do I see a white box when I run Sensory Guru EyeFX?

January 22, 2021

View all articles on I-Series

IT Guidance for Deploying Tobii Dynavox Snap Core First 1.14 and above

January 22, 2021

View all articles on Snap Core First

Why do I get “Error starting Boardmaker 7 Editor: edge.initializeClrFunc is not a function” when creating a new activity using the Boardmaker 7 Editor?

January 08, 2021

View all articles on Boardmaker Boardmaker 7

How do I clear the cache in the Join-In browser?

January 07, 2021

View all articles on Communicator 5

My Boardmaker 7 Editor is stuck displaying on only 1/4 of the screen.

December 31, 2020

View all articles on Boardmaker Boardmaker 7

How do I save BM7 activities when editing on a Chromebook?

December 17, 2020

View all articles on Boardmaker Boardmaker 7

How Do I Broadcast Messages with Google Assistant?

December 16, 2020

View all articles on Snap Core First

Creating a PDF/Printing from a Chromebook

December 10, 2020

View all articles on Boardmaker Boardmaker 7

How many Licenses and Companion Apps do I get with the Purchase of Snap ( 1.14 release and later)

December 09, 2020

View all articles on Snap Core First

How do I use Tobii Dynavox Software License Manager?

December 09, 2020

View all articles on Accessible Literacy Learning Communicator 5 Compass Snap Core First Snap Scene Windows Control

How Do I Connect Google Nest Mini to Snap?

December 09, 2020

View all articles on Snap Core First

How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?

December 08, 2020

View all articles on I-13 / I-16

How do I connect my Google account to Snap?

November 24, 2020

View all articles on I-110 I-13 / I-16 I-Series Snap Core First Speech Case

Boardmaker 7 - Error When Attempting to Create Button

November 20, 2020

View all articles on Boardmaker Boardmaker 7

Why am I getting a Malicious Software Message on my MAC with Boardmaker 7?

November 17, 2020

View all articles on Boardmaker Boardmaker 7

Why is symbol drag and drop not working?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

How Do I Make A Sound File To Play Directly On A Button In Snap Core First?

November 16, 2020

View all articles on Snap Core First

Where Can I Manage My Boardmaker 7 Perpetual License?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

What URLs Do I Need to Whitelist for Boardmaker 7?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

If I delete something from my Boardmaker Account will it be deleted from Boardmaker 7 (BM7) as well?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

What are the Boardmaker 7 System Requirements?

November 16, 2020

View all articles on Boardmaker Boardmaker 7

How do I turn on the Google Play Store and Whitelist Apps for Boardmaker 7?

November 13, 2020

View all articles on Boardmaker Boardmaker 7

How to restore a Backup after the migration to 1.14 if it failed restoring

November 13, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi Snap Core First

How Can I Use Computer Control Like Gaze Point?

October 23, 2020

View all articles on I-13 / I-16 PCEye 5

“What do I do when the PC Eye 5 installer causes my Communicator 5 to crash upon trying to open?”

October 22, 2020

View all articles on Communicator 5 PCEye 5

What screen size can the PCEye 5 be used with?

October 20, 2020

View all articles on PCEye 5

What gaze software will the PCEye 5 work with?

October 20, 2020

View all articles on PCEye 5

How do I clean a PCEy?

October 20, 2020

View all articles on PCEye 5 PCEye Explore PCEye Go PCEye Mini PCEye Plus

How do I transport a PCEye 5?

October 20, 2020

View all articles on PCEye 5

How do I setup Windows Hello for use with the PCEye 5?

October 19, 2020

View all articles on PCEye 5

How far away should my eyes be from the PCEye 5 when using the device or calibrating?

October 19, 2020

View all articles on PCEye 5

What options do I have to mount my PCEye 5?

October 08, 2020

View all articles on PCEye 5

What's included in the box when you purchase a PCEye?

September 28, 2020

View all articles on PCEye 5

How do I get free voices for different languages from Microsoft?

August 17, 2020

View all articles on Snap Core First

How do I unpair the Bluetooth connection in Speech Case?

August 11, 2020

View all articles on Speech Case

How do I adjust the sound on the Speech Case?

August 11, 2020

View all articles on Speech Case

How do I adjust the volume on the Speech Case?

August 11, 2020

View all articles on Snap Core First Speech Case

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