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Support articles
How to prevent accidental selections with eye gaze in TD Snap
October 19, 2021
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How to prevent accidental selections with eye gaze in TD Snap
October 19, 2021
View all articles on TD Snap
How do I change the camera / microphone in Accessible Zoom or Accessible Facebook Messenger?
October 13, 2021
View all articles on Communicator 5
Why won't my I-13 or I-16 device accept my product key after factory reset?
October 06, 2021
View all articles on I-13 / I-16
Do Tobii Dynavox products work with Windows 11?
October 01, 2021
Do End Users need to download Switcher separately for TD Browse to function?
September 09, 2021
How do I enter a website in TD Browse? (How do I type in a URL?)
August 30, 2021
Why is my BM7 Editor displaying a full blank white screen?
August 25, 2021
How do I license my Join-In Accessible Apps?
August 04, 2021
Can I use Tobii Dynavox Control with Tobii Game Hub?
August 03, 2021
View all articles on EyeMobile EyeMobile Plus PCEye 1 PCEye 5 PCEye Explore PCEye Go PCEye Mini PCEye Plus
How to Reconnect my Bluetooth Phone if Pairing is Corrupted
June 23, 2021
View all articles on Communicator 5
Communicator will no longer open after updating to version 5.5.7
May 11, 2021
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How to take a screen shot on a Windows-based Tobii Dynavox device for a custom keyguard.
May 06, 2021
Why am I getting a Conversion Error when trying to download saved Activities from My Boardmaker?
May 05, 2021
How do I run a system restore on my I-13/I-16 device?
April 07, 2021
Why is the letter 'I' being spoken as "Capitol I"
April 01, 2021
Why do I get a white screen whenever I open a Sensory Eye-FX game?
March 08, 2021
View all articles on I-Series
Cursor is moving left or right in the message window after update of TD Snap 1.15, Scanning access method
February 26, 2021
How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?
February 18, 2021
How to redeem PODD or Gateway for a Speech Case Tablet and Speech Case Mini (CLOSED) and (Open)
February 03, 2021
Where did the Windows Settings Utility go?
January 25, 2021
Why do I see a white box when I run Sensory Guru EyeFX?
January 22, 2021
View all articles on I-Series
Why do I get “Error starting Boardmaker 7 Editor: edge.initializeClrFunc is not a function” when creating a new activity using the Boardmaker 7 Editor?
January 08, 2021
How do I clear the cache in the Join-In browser?
January 07, 2021
View all articles on Communicator 5
My Boardmaker 7 Editor is stuck displaying on only 1/4 of the screen.
December 31, 2020
How do I save BM7 activities when editing on a Chromebook?
December 17, 2020
Creating a PDF/Printing from a Chromebook
December 10, 2020
How many Licenses or Companion Apps do I get with TD Snap® 1.35 and above
December 09, 2020
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How do I use Tobii Dynavox Software License Manager?
December 09, 2020
View all articles on Accessible Literacy Learning Communicator 5 Compass Snap Scene TD Snap Windows Control
How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?
December 08, 2020
View all articles on I-13 / I-16
How do I connect my Google account to Snap?
November 24, 2020