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Support articles
Cursor is moving left or right in the message window after update of TD Snap 1.15, Scanning access method
February 26, 2021
How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?
February 18, 2021
How to redeem PODD or Gateway for a Speech Case Tablet and Speech Case Mini (CLOSED) and (Open)
February 03, 2021
Where did the Windows Settings Utility go?
January 25, 2021
Why do I see a white box when I run Sensory Guru EyeFX?
January 22, 2021
View all articles on I-Series
Why do I get “Error starting Boardmaker 7 Editor: edge.initializeClrFunc is not a function” when creating a new activity using the Boardmaker 7 Editor?
January 08, 2021
How do I clear the cache in the Join-In browser?
January 07, 2021
View all articles on Communicator 5
My Boardmaker 7 Editor is stuck displaying on only 1/4 of the screen.
December 31, 2020
How do I save BM7 activities when editing on a Chromebook?
December 17, 2020
Creating a PDF/Printing from a Chromebook
December 10, 2020
How many Licenses or Companion Apps do I get with TD Snap® 1.35 and above
December 09, 2020
View all articles on TD Snap
How do I use Tobii Dynavox Software License Manager?
December 09, 2020
View all articles on Accessible Literacy Learning Communicator 5 Compass Snap Scene TD Snap Windows Control
How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?
December 08, 2020
View all articles on I-13 / I-16
How do I connect my Google account to Snap?
November 24, 2020
Boardmaker 7 - Error When Attempting to Create Button
November 20, 2020
Why is symbol drag and drop not working?
November 16, 2020
How Do I Make A Sound File To Play Directly On A Button In TD Snap?
November 16, 2020
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Where Can I Manage My Boardmaker 7 Perpetual License?
November 16, 2020
What URLs Do I Need to Whitelist for Boardmaker 7?
November 16, 2020
If I delete something from my Boardmaker Account will it be deleted from Boardmaker 7 (BM7) as well?
November 16, 2020
How do I charge a power bank for the I-13/I-16?
November 13, 2020
How do I power down a power bank for the I-13/I-16?
November 13, 2020
How do charge an I-13/I-16 using a power bank?
November 13, 2020
“What do I do when the PC Eye 5 installer causes my Communicator 5 to crash upon trying to open?”
October 22, 2020
How do I clean a PCEy?
October 20, 2020
How do I setup Windows Hello for use with the PCEye 5?
October 19, 2020
View all articles on PCEye 5
How far away should my eyes be from the PCEye 5 when using the device or calibrating?
October 19, 2020
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What's included in the box when you purchase a PCEye?
September 28, 2020
View all articles on PCEye 5
How do I get free voices for different languages from Microsoft?
August 17, 2020
View all articles on TD Snap
How do I unpair the Bluetooth connection in Speech Case?
August 11, 2020
View all articles on Speech Case
How do I adjust the volume on the Speech Case?
August 11, 2020
What gets backed up with One Drive Backup?
August 10, 2020
How do I launch another Windows application from Snap Core First?
August 06, 2020
View all articles on TD Snap
How Do I Access Boardmaker Activities in Snap Core First?
August 06, 2020
Is Surface Pro X compatible with the EyeMobile Plus or EM12?
August 06, 2020
How do I fix my Join-In Accessible App when it doesn't seem to be working right?
July 22, 2020
View all articles on Communicator 5
How do I remove TGIS and the eye tracking software from an I-12+ or I-15+?
July 14, 2020
View all articles on I-Series