I can connect to other networks, so why can't I connect to this one?
The Wi-Fi adapter in the TD I-Series devices operate at a fast speed (Wi-Fi 5), but you may be someplace that uses the older technology (Wi-Fi 4). For these routers a setting needs to be adjusted in Windows. Please follow the steps below to change this setting.
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Exit all applications.
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Close all windows.
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Right click on the Windows Start Menu.
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Select Device Manager.
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Select the > to the left of Network Adapters.
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Right click on Realtek 8822CE Wireless LAN 802.11ac.
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Select Properties.
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Select Advanced.
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Under Property, select Wireless Mode.
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Under Value, select IEEE 802.11b/g/n.
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Select OK.
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Restart the device.