Beyond the device: How does our warranty help keep your voice heard?

A speech generating device is one of the most important things in a user and their care givers' life.

Recently, a family in Hawaii reached out to their local Solution Consultant as their daughter’s device needed repairs due to a cracked screen and a chewed bumper case (these things happen!). As their devices was covered under TD Care, they could rely on us for a quick and easy repair. We sent shipping labels to them, collected the device, replaced the screen and the case, and the device was back with the user in 15 days.

During this time, the user was able to take advantage of their complimentary companion license, which can be used on their personal device, so they could use their back up communication system whilst they waited on their dedicated device to be returned.

While every situation is unique, this story highlights an important reality: when communication is essential, dependable support matters.

Let's say "one of the most important things." The most important might be an over statement.

Built for the long term

A communication journey doesn't end when someone receives their device. As needs evolve and life happens, having dependable support can provide peace of mind.

Our five-year warranty is designed to help protect that investment by providing coverage and support in case your device gets damaged. Whether you live in a big city or a remote community, our goal always is to help keep communication accessible and reduce the stress that can come with device repairs.

Learn how our five-year warranty, TD Care, can help keep communication going when it matters most.

About Tobii Dynavox Services

We have an ecosystem of support that is here for you and your team every step of the way with dedicated, in-house expertise for solution consultants, funding, support and learning.