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Tobii Dynavox has issued a voluntary product recall for the TD I-110 with serial numbers ranging from TD110-211005 through TD110-220927. This recall has been initiated due to a potential problem maintaining the stable placement of the battery. When the device has sustained a severe physical drop or impact, the integral battery may come loose from the housing and become damaged. While there have been no instances of injury due to battery damage reported by customers, the company wishes to act with utmost safety in mind to eliminate such risk however small.
Tobii Dynavox will, at its full expense, provide you a repair authorization (RA#) and a shipping label to have the device inspected and repaired by adding more stability to the battery’s position within the device.
What should you do? There are numerous ways to contact the company to obtain an RA#:
• Online: complete the form below
• Toll Free: 1-800-344-1778, press 1, then press 2 (for the TD I-110 team)
• By Email: recall@tobiidynavox.com
We will provide you with your RA# and shipping labels via email, or by phone and mail where email is not possible. We will expedite all recalled battery repairs and return shipping to you, so you are without your device for as short a time as possible.
You should obtain a RA# for the free repair to ensure that your device continues working as expected. You can continue to use your device and charge it as usual until you receive your RA# and shipping label.
As with any Lithium-Ion battery, you should never puncture or vent a battery pack. You should not attempt to change the battery yourself or to remove the battery. This should only be done by a trained service technician. The device should not be stored in extremely hot conditions, as stated in the product manual, over 158°F or 70°C.
Please use any of the methods above to tell us if your device is no longer in service. We will continue to contact all customers regarding this recall to be sure all customers are notified.
This recall is being made with the knowledge of the US Food and Drug Administration.
Please complete the required fields.
This recall has been initiated due to a potential problem maintaining the stable placement of the battery. When the device has sustained a severe physical drop or impact, the integral battery may come loose from the housing and become damaged. While there have been no instances of injury due to battery damage reported by customers, the company wishes to act with utmost safety in mind to eliminate such risk however small.
We are contacting all affected customers by mail and email. Devices shipped prior to October 28, 2022 are included. The affected devices are the following: TD I-110 with serial numbers ranging from TD110-211005 through TD110-220927. If you are unsure, complete the recall form on this page and include your Serial Number. We will email you if your unit is not in the scope of the recall or we will communicate your repair authorization number (RA #) for the free repair.
Complete the online recall form above. If you prefer, you can call us at 1-800-344-1778, press 1, then press 2 for the TD I-110 Team. Or you can email us at recall@tobiidynavox.com and be sure to include your serial number.
Please fill out the form above and select the radio button denoting the unit as “Out of Service.” We will update your device record, so you are no longer sent mail or email regarding the recall. Note: If you need to discard your device, please be sure use proper electronics waste and e-cycling programs available in your community. Devices should never be discarded in regular household waste.
There is a barcode label on the back of the device under the kickstand. The serial number will begin with TDI110-xxx.
Call us at 1-800-344-1778, press 1, then press 2 for the support team. Our staff will help to look up the device by using other relevant information.
No, Tobii Dynavox will cover all costs including parts, labor and shipping. When we provide your RA number, we will provide a label and instructions so that you can send in your unit for repair. There will not be any billing or additional paperwork to complete.
No. There are not any user serviceable parts inside the device. You should never disassemble or take apart your device. Our trained Service Technician will take care of the repair and perform the proper testing and run-in procedures.
Repairs are generally done within 2 or 3 business days. Please allow a few additional days for shipping.
Yes, we always recommend that you backup your data before sending a device in for repair. Please visit the links be for detailed instructions:
• Communicator 5: https://us.tobiidynavox.com/blogs/support-articles/where-can-i-find-the-import-export-feature-to-back-up-in-communicator-5-and-how-do-i-use-it
No. The TD I-110 is an updated model with a different build of materials.
There is no problem with the battery itself. However, we will perform a full inspection during the repair and correct any problems found as part of the device’s all-inclusive warranty.
Yes. You should obtain a RA number for the free repair to ensure that your device continues working as expected. You can continue to use your device and charge it as usual until you receive your RA number and label. We will continue to contact all affected customers until the recall is terminated.
