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Rental Program

Man with wife outdoors using his Tobii Dynavox rental AAC device

How to rent a device

It is possible to rent a device from us for up to a maximum of 4 weeks and pay for it directly yourself. This is a good way to try a device before committing to it. Direct pay rentals are not covered by insurance, but funded trials are also possible. Forms are available in English and Español.

Man with wife outdoors using his Tobii Dynavox AAC rental device

How to rent a device

It is possible to rent a device from us for up to a maximum of 4 weeks and pay for it directly yourself. This is a good way to try a device before committing to it. Direct pay rentals are not covered by insurance, but funded trials are also possible. Forms are available in English and Español.

Submitting your rental agreement

There are several options for submitting your device rental agreement when it’s complete.

How to trial a device

If you’re pursuing the purchase of a Tobii Dynavox speech generating device in the U.S., your funding source may require that you complete a trial first. Many of our devices are available for trial, offering the opportunity to test an AAC device in your primary environment (home, community, school) for a period of up to four weeks. Available in English and Español.

Pre-rental FAQs

I will be paying directly for the rental. How should I proceed?

For a direct pay rental, please select the applicable payment method and submit the completed rental contract and method of payment. We accept the following payment methods:

Credit Card: Visa, MasterCard, Discover or American Express. Credit card information must be complete and contain the cardholder’s name and billing address, card number, expiration date, and security code.

Check or Money Order: The original check or money order made out to Tobii Dynavox must be included if paying by check or money order.

Purchase Order: A copy of the purchase order made out to Tobii Dynavox must be included if paying with purchase order.

What if I rent then end up purchasing? What happens to the money I paid for the rental?

If the same individual, organization or funding source that covers the cost of renting a device subsequently purchases a device within the next six (6) months for the same end user, the cost of the rental (four week maximum) excluding any insurance and shipping costs is credited towards the purchase of your Tobii Dynavox device. Please note that the rental cost must be paid in full before a credit can be issued.

Can I purchase insurance against accidental damage during the rental period?

Tobii Dynavox rental customers can purchase an all-inclusive Rental Insurance for their rental equipment. This guarantee becomes effective on the date the product ships from Tobii Dynavox to the rental customer and expires upon the return to our Pittsburgh, PA headquarters. Insurance is available for $100.00 and provides coverage for any damage that may occur to the rental device during the rental period. Insurance does not cover theft or loss. Disassembly of the product will void this guarantee. Funding sources, such as Medicaid, Medicare, and personal insurance will not cover the Rental Insurance fee. Please provide an additional payment (check, credit card, etc) for the Rental Insurance if you are working with a funding source.

Who is responsible for repairs caused by damage if I do not purchase insurance?

The rental agreement is a binding agreement that holds the signer responsible for any damage to the rented product unless rental insurance (see directly above) is purchased prior to receipt of the rental. By signing this agreement, you are assuming liability for the equipment during the rental period. The signer is also responsible for replacement costs related to theft or loss of the rented product and accessories, and any late fees if the rented device is returned later than the specified due back date regardless of whether rental insurance was purchased.

What mounting options are available for rental?

Rolling Floor Stands, Table Top Mounts, and Wheelchair Mounts are available for rental. The choice of a Rolling Floor Stand or Table Top Mount is included in the cost of an I-Series rental.

What are your decontamination precautions when devices are shipped for rentals to customers during the Coronavirus pandemic?

Read about our safety precautions here.

Rental-in-progress FAQs

Are there training and support materials available?

Our product support pages are a great place to start. If you want to deepen your knowledge, we offer comprehensive free training.

Can I save my custom pages so that I can use them later on the device that I am purchasing?

In order to transfer any saved pages from the rental device to the device you purchase we recommend backing up any custom programming to www.mytobiidynavox.com or an external source before returning the rental equipment. This will allow you to load the custom programming onto the purchased equipment when you receive it using the ‘Restore’ feature.

The attached mount plate does not fit the mount I was provided. What should I do?

I-Series rental devices ship with the mounting plate pre-installed and should match the mount you were provided. If you have any questions, please contact us and we’re happy to help.

Is return shipping included? What is the best way to return the device?

Tobii Dynavox supplies a UPS return shipping label with every rental shipment. If you are missing a return shipping label, please contact us at trials@tobiidynavox.com so that we can provide a label. We will not be able to reimburse you if you choose to pay for the return shipping. To return the equipment at no cost, all that you need to do is securely pack the equipment in the original box, apply the return label over the existing label, and drop it off at the nearest UPS pick up location. To find the nearest UPS shipping location, please visit www.ups.com/dropoff. Please be aware that if you ask UPS to pick up the equipment from your location they may charge you an additional fee that is not covered by Tobii Dynavox. For a free return, please follow the process outlined above.

Post-rental FAQs

We've finished our rental period and would like to pursue getting a permanent Tobii Dynavox device. What are the next steps?

Once your rental period has ended the first thing to do is return the equipment to our main office. We often have long waiting lists for our rental equipment, so prompt return of the device and accessories is key to helping us serve other families and customers who are looking to try speech generating devices before pursuing a purchase. The rental end date is listed on the paperwork that was received with the original delivery, but if you have any questions about that date please reach out to us at trials@tobiidynavox.com.

The rental device was a good fit and we would now like to buy a device. What's the next step? 

To receive a quote to purchase a Tobii Dynavox device, you can reach out to your local Solutions Consultant.