Funding
It is possible to rent a device from us for up to a maximum of 4 weeks and pay for it directly yourself. This is a good way to try a device before committing to it. Direct pay rentals are not covered by insurance, but funded trials are also possible. Forms are available in English and Español.
For a direct pay rental, please select the applicable payment method and submit the completed rental contract and method of payment. We accept the following payment methods:
Credit Card: Visa, MasterCard, Discover or American Express. Credit card information must be complete and contain the cardholder’s name and billing address, card number, expiration date, and security code.
Check or Money Order: The original check or money order made out to Tobii Dynavox must be included if paying by check or money order.
Purchase Order: A copy of the purchase order made out to Tobii Dynavox must be included if paying with purchase order.
If the same individual, organization or funding source that covers the cost of renting a device subsequently purchases a device within the next six (6) months for the same end user, the cost of the rental (four week maximum) excluding any insurance and shipping costs is credited towards the purchase of your Tobii Dynavox device. Please note that the rental cost must be paid in full before a credit can be issued.
Our trial devices are protected under TD Care, which includes coverage for accidental damage. Please note that this coverage does not include loss or theft of the device, or damage resulting from deliberate actions, misuse, or neglect. In situations of loss or theft of the device, or damage resulting from deliberate actions, misuse, or neglect, the individual signing the trial agreement is responsible for any costs incurred to repair or replace.
Rolling Floor Stands, Table Top Mounts, and Wheelchair Mounts are available for rental. The choice of a Rolling Floor Stand or Table Top Mount is included in the cost of an I-Series rental.
Our product support pages are a great place to start. If you want to deepen your knowledge, we offer comprehensive free training.
In order to transfer any saved pages from the rental device to the device you purchase we recommend backing up any custom programming to www.mytobiidynavox.com or an external source before returning the rental equipment. This will allow you to load the custom programming onto the purchased equipment when you receive it using the ‘Restore’ feature.
I-Series rental devices ship with the mounting plate pre-installed and should match the mount you were provided. If you have any questions, please contact us and we’re happy to help.
Tobii Dynavox supplies a UPS return shipping label with every trial shipment in the US. If you are missing a return shipping label, please contact us at trials@tobiidynavox.com so that we can provide a label. We will not be able to reimburse you if you choose to pay for the return shipping. To return the equipment at no cost, all that you need to do is securely pack the equipment in the original box, apply the return label over the existing label, and drop it off at the nearest UPS drop off location. To find the nearest UPS drop off location, please visit https://www.ups.com/dropoff Please be aware that if you ask UPS to pick up the equipment from your location they may charge you an additional fee that is not covered by Tobii Dynavox. For a free return, please follow the process outlined above. Download the US Trial Return Shipping Instructions or Canadian Trial Return Instructions.
Once your rental period has ended the first thing to do is return the equipment to our main office. We often have long waiting lists for our rental equipment, so prompt return of the device and accessories is key to helping us serve other families and customers who are looking to try speech generating devices before pursuing a purchase. The rental end date is listed on the paperwork that was received with the original delivery, but if you have any questions about that date please reach out to us at trials@tobiidynavox.com.
To receive a quote to purchase a Tobii Dynavox device, you can reach out to your local Solutions Consultant.
