TD Care

Tobii Dynavox is committed to providing the support and services you need for a full 5 years free of charge. TD Care covers:

• Any defect in material or workmanship  
• Accidental damage to the device and/or protective case.  
• Free shipping when your device is sent in for repair
• Use of Tobii Dynavox loan equipment during repair upon request (as available)
• Unlimited phone, chat, and email technical support
• Unlimited learning supports through our Learning Hub and Live Calendar
• Expert support from Solutions Consultants

The TD Care 5-year period starts from the original date of shipment of the Device. If the Device is repaired or exchanged, TD Care continues from the original date of shipment of the original Device. A new 5-year period will not be started.  

TD Care is applicable for devices shipped on or after September 1, 2024. Devices shipped prior to that date retain their original warranty at the time of shipment. This warranty is valid only for Devices purchased in North America and is non-transferable.

• Cosmetic damage, including normal wear and tear that does not affect device functionality, is not covered.
• Loss or theft is not covered.
• Acts of nature including but not limited to tornadoes, earthquakes, floods, fires, and hurricanes are not covered.
• Any disassembly (or attempted disassembly), attempt to open the device, attempt to alter, repair, and/or modification by any party not authorized by Tobii Dynavox may void this warranty in its entirety.
• Damage caused by abuse, misuse, or neglect is not covered. This includes any damage caused by liquid submersion, use of a spray cleaner or bug spray or similar substances not meant for the device, exposure to extreme temperatures, or excessive deliberate damage. Although Tobii Dynavox may still be able to repair the device, the repair will not be free of charge. Tobii Dynavox reserves the right, in its sole discretion, to determine whether this type of damage may be covered under warranty.
• Damage resulting from the use of unauthorized accessories and/or use of incorrect chargers.
• Unless specifically due to a defect in materials or workmanship, consumable components such as batteries are not covered. Internal batteries are warranted for twelve (12) months from date of delivery and external batteries are warranted for ninety (90) days from date of delivery.  
• Additional accessories are not covered by TD Care.  

Tobii Dynavox endeavors to make the repair process as easy as possible. First, contact the Tobii Dynavox support team to obtain a Repair Authorization (RA) at 1-800-344-1778 or https://us.tobiidynavox.com/pages/request-a-repair 

To better serve you, please have the serial number of your device available prior to contacting Tobii Dynavox. The serial number can be found on the back of the device. If your device is covered by TD Care, we will provide return shipping and handling instructions.  

1. Additional accessories and third-party products are excluded from TD Care. Additional accessories include but are not limited to switches, head mouses, keyguards, carry cases, shoulder straps, mounts, PCEye, or TD Pilot base as an accessory.
2. TD Care only applies to devices purchased directly from Tobii Dynavox or one of its authorized partners. TD Care does not apply to devices purchased from any non-Tobii Dynavox distributor.  
3. Tobii Dynavox reserves the right to repair or replace components of the device with refurbished parts or components of like function on devices older than one year. If the device needs full replacement after the first year, we will make every effort to replace it with the same model; however, we cannot guarantee the exact same model of replacement device. All components or devices repaired or replaced by Tobii Dynavox will receive coverage through the remaining balance of the device’s original TD Care warranty.
4. Loan equipment is subject to availability. Tobii Dynavox will try to match loaned equipment to the client’s original configuration to enable comparable access and communication.  
5. Equipment returned to Tobii Dynavox for repair must be shipped in appropriate packaging to prevent additional shipping damage. Appropriate packaging must include a rigid non-flexible box with at least 1.5" of padding between the equipment and the inner container walls in all directions. Original equipment packaging should be retained for future use. Equipment returned in non-appropriate packaging may affect the warranty.  
6. To the maximum extent permitted by law, this warranty is your sole and exclusive remedy against Tobii Dynavox and our total liability under this warranty will not exceed the original purchase price of the device. We are not liable for any incidental, special, indirect, or consequential damages, including but not limited to lost profits, downtime, or loss of use, even if we have been advised of the possibility of such damages.
7. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. Some states or provinces do not allow limitations on how long an implied warranty lasts or the exclusions or limitations of incidental or consequential damages, so the above limitations may not apply to you.  
8. This warranty is governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict of law principles. Any disputes arising under this warranty shall be resolved in the courts in Allegheny County, Pennsylvania, USA.
9. Tobii Dynavox reserves the right to modify this warranty at any time, provided that such modifications will only apply to products purchased after the date of modification. No oral or written information or advice given by us or our authorized representatives shall create a warranty or in any way increase the scope of this warranty.
10. Your acceptance of the Tobii Dynavox device shall be deemed your acceptance of the terms and conditions of this warranty. The device may be returned within 30 days of receipt for a refund. Please contact your sales representative if you would like to initiate a return.