If Medicare, Medicaid, or a Private Insurance paid for the initial purchase of your device, funding may be available to cover repair costs. If you have a funded device that needs to be repaired, follow these steps:
In the event your device is not functioning properly, contact Technical Support at 1-800-344-1778 (Option 1). Technical Support will first try to correct the issue via a phone conversation or by remote access to the equipment. If the issue can’t be resolved, you can choose to pay out of pocket, or you can contact your support consultant and tell them you would like to utilize your insurance for payment.
You will need to download and fill out the required repairs documentation:
This documentation must be submitted to Tobii Dynavox and we will submit it to your funding source. Tobii Dynavox is unable to release the Repair Authorization (RA) number for the funded repair without these documents.
Fax: 1-866-336-2737
E-mail: funding@tobiidynavox.com
Tobii Dynavox
Attn: Funded Repairs
2100 Wharton St, Ste 400
Pittsburgh, PA 15203
Once the Repair Authorization number is created, you or your listed contact person will receive an email or phone call from a member of the funded repairs department providing the RA number attached to the repair case.
To ensure the return is successful please make sure to do the following:
Ship the device to:
Tobii Dynavox
2100 Wharton St, Ste 400
Pittsburgh, PA 15203
When completed documentation has been received, and the device has been evaluated by our repair technicians, an estimated cost of the repair will become available. This information can then be sent to your insurance company on your behalf for approval prior to the repair. Depending on the type of repair and funding coverage, additional documentation may be needed. This process can take as little as a few days to almost 60 days depending on the funding sources involved.
Once the valid approval(s) are received by Tobii Dynavox, we can complete your repair. If a favorable decision cannot be obtained from the funding source, you can elect to use an alternate form of payment (check or credit card).
If you have provided an e-mail address, we will email you once the equipment ships (UPS) and provide the tracking information for your convenience. Read more about our decontamination precautions when devices are processed for repairs during the Coronavirus pandemic.
