Boardmaker 7 Help

Boardmaker 7 help

Boardmaker 7

Overview

Boardmaker FAQs & guidance

We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.

Editor

Student Center

Curriculum

myBoardmaker

Editor

Student Center

Curriculum

myBoardmaker

Editor

Student Center

Curriculum

myBoardmaker

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What is the current version of Boardmaker 7 Editor?

  • Windows: 7.2.6
  • Mac: 7.2.6
  • Chromebook: 7.2.6

How do I update to the latest version of Boardmaker 7 Editor?

Users on Boardmaker Editor 7.1.0 or higher will see an Update Available button in the Editor. Click Update Available and follow the prompts to Download and Update.

Users on version 7.0.4 or older will need to download the latest version of Boardmaker 7 Editor and then install.

Chromebook users will update from Google Play Store, with no uninstallation necessary for Chromebooks.

What changes will users see after installing the Boardmaker 7 Editor with the TD Updater?

Status: Helpful Tip

Customers will now be notified from within the software when a new update is available and given the ability to control when new updates are applied without the need for them to manually uninstall/reinstall to receive future updates.

Why is the TD Updater only available for Windows and Mac? What about Chromebook users?

Status: Helpful Tip

Chromebook users will continue to receive updates to the Boardmaker 7 Editor through the Google Play Store.

How will I know if the TD Updater is working? Will you continue to provide announcements about new updates when they are released?

Status: Helpful Tip

We will continue to notify users of future Boardmaker 7 Editor improvements. In addition, users will now be notified of new updates directly through the Boardmaker 7 Editor application.

What Settings are available in the TD Updater?

Status: Helpful Tip

The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatic Download is turned off, new updates will not be downloaded until the user initiates the update. Please download our IT Deployment Guide for additional advanced installation support.

What Settings are available in the TD Updater?

Status: Helpful Tip

The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatically Download is turned off, new updates will not be downloaded until the user initiates the update.

What troubleshooting tools are available in the TD Updater?

Status: Helpful Tip

If an update is unsuccessful, the TD Updater will offer users the ability to Rollback and/or Repair. Rollback uninstalls the current version of the software and reinstalls the previous version if a user is having trouble using the software after an update.

Why did you create a separate TD Updater tool instead of building the update functionality into the Boardmaker 7 Editor?

Status: Helpful Tip

The TD Updater was built as a separate application based on current best practices. Creating a separate tool also allows us to use the same update mechanism for the Boardmaker 7 Editor and, eventually the Boardmaker 7 Student Center, so that customers who are using both applications can update through a single tool.

How long will it take for the software to update when a new update is initiated?

Status: Helpful Tip

Update length will vary bases on an array of variables, including the size of the update, internet speed and bandwidth, computer specs, and the process used to deploy the update.

What happens if my computer shuts down while I am in the middle of downloading or applying an update?

Status: Helpful Tip

If the update is interrupted because of a system restart you will need to reinitiate the update through the application or through the TD Updater.

If I turn off updates for my instructors, how will I need to update their devices?

Status: Helpful Tip

Please see theBoardmaker 7 IT Deployment Guide for advanced installation support, including information on push controls and related parameters. 

Why does my entire screen turn white while using the Editor?

Status: Helpful Tip

We are aware ofa problem and working on a fix. In themeantime we have a workaround that is very often effective. Please read our detailed support article. 

What should I do if I can’t open some of the Activities to Go in my Editor?

Status: Helpful Tip

If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculumsection of theBoardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guidehere. 

Why aren’t my activities syncing between the Editor and website?

Status: Work in progress

Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs.

How do I manually uninstall and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device 
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window 
  • After the software has been uninstalled, download the new versions of Boardmaker 7 Editor and Boardmaker 7 Student Center 

 

Mac

  • In your Finder window, open Applications

  • Select the Boardmaker 7 app icon then drag it to the trash can to delete

  • In the Applications folder, select the Utilities Folder (this step only applies if on version 7.1.0 or higher)   

  • Double click Uninstall TD Updater (this step only applies if on version 7.1.0 or higher) 

  • Enter your admin password (this step only applies if on version 7.1.0 or higher) 

  • After the software has been uninstalled, download the new versions of Boardmaker 7 Editor and Boardmaker 7 Student Center

  • At the end of installation, it will prompt you to drag the file into the applications folder

  • Once done, select move to trash.

What should I do if my PODD books aren’t working properly in Boardmaker 7?

Status: Work in Progress

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please visitour PODD in Boardmaker 7 page for assistance with PODD printing. 

Why is drag and drop lagging or not placing items?

Helpful tip

Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag.

What was included in the latest Boardmaker 7 Editor Release?

Status: Released

To view the most updated release notes, clickhere. 

How do I check which version of the software I’m using?

Status: Helpful tip

Windows/Chromebook 

1. Open the Boardmaker 7 Editor  

2. Click the 3 lines menu button in the top left 

3. Scroll down, click “About Boardmaker 7 Editor” 

4. The version number will be listed in the window that pops up  

Mac  

1. Open the Boardmaker 7 Editor  

2. Go to the menu bar at the top of the screen and click "Boardmaker 7 Editor"  

3. Select “About Boardmaker 7 Editor”  

4. The version number will be listed below the logo on the window that pops up  

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list here.

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Status: Helpful Tips

Please update your operating system and this should quickly solve your issue. 

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Status: Helpful Tips

Please update your operating system and this should quickly solve your issue. 

How do I save Boardmaker 7 activities when editing on a Chromebook?

Status: Helpful Tips

We have created a support article on this topic.

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What is the current version of Boardmaker 7 Student Center?

Status: Helpful tip

  • Windows: 7.2.6
  • Mac: 7.2.6
  • iOS: 7.2.5
  • Chromebook: 7.2.5

How do I update to the latest version of Boardmaker 7 Student Center?

Status: Helpful tip

  • Windows and Mac users can download the latest Boardmaker 7 Student Center. After downloading, double click to run the installer. Uninstalling is not necessary.
  • Chromebook users will update from Google Play Store, with no uninstallation necessary.
  • iPad users will update from the App Store.

How do I manually uninstall and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT department to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device 
  • Select Apps
  • Under the Apps & Features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center 
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window. 
  • After the software has been uninstalled, download the new versions of Boardmaker 7 Editor and Boardmaker 7 Student Center
  • After the download is complete, double click on the file to run the installation.

Mac

  • In your Finder window, open Applications  
  • Select the Boardmaker 7 app icon then drag it to the trash can to delete
  • After the software has been uninstalled, download the new versions of Boardmaker 7 Editor and Boardmaker 7 Student Center
  • After the download is complete, double click on the file to run the installation. If prompted, enter the admin password and give permission.
  • At the end of installation, select Move to Trash to move the PKG file to the trash.

iOS and Chromebook users must use the App Store or Google Play Store .

How do I check which version of the software I’m using?

Status: Helpful tip

Windows/Chromebook/Mac/iPad 

  • Open the Boardmaker 7 Student Center 
  • Click on the Menu button in the top left corner next to the 3 dots  
  • Select Settings, then select About  
  • The version number will be listed  

What was included in the latest Boardmaker 7 Student Center Release?

Status: Helpful tip

To view the most updated release notes, clickhere.

Does the Student Center also get updates through the TD Updater?

Status: Helpful tip

Currently, the TD Updater is only available for the Boardmaker 7 Editor. The TD Updater may be made available for the Boardmaker 7 Student Center in a future release of the Student Center. Customers will be notified when this is available.

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What should I do if I can’t open some of the Activities to Go in my Editor?

Status: Help Tip

If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculum section of the Boardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read our quick guide for additional information.

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

Why aren’t my activities syncing between the Editor and website?

Status: Work in progress

Best practices for syncing are saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs.