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We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
Users on Boardmaker Editor 7.1.0 will see an Update Available button in the Editor. Click Update Available and follow the prompts to Download and Update.
Users on version 7.0.4 or older will need to uninstall Boardmaker 7 Editor, download 7.2.0 from here, and then install. Chromebook users will update from Google Play Store, with no uninstallation necessary for Chromebooks.
Boardmaker7.2.0 re-introduces several templates that had previously been removed.For the full list ofavailable templates,click here.
Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.
Windows
Mac
1. In your Finder window, open Applications
2. Select the Boardmaker 7 app icon then drag it to the trash can to delete
3. In the Applications folder, select the Utilities Folder (this step only applies if on version 7.1.0 or higher)
4. Double click “Uninstall TD Updater” (this step only applies if on version 7.1.0 or higher)
5. Enter your admin password (this step only applies if on version 7.1.0 or higher)
6. After the software has been uninstalled, download the new versions here
7. At the end of installation, select Move to Trash.
Customers will now be notified from inside the software when a new update is available and given the ability to control when new updates are applied, without the need for them to manually uninstall/reinstall to receive future updates.
Chromebook users will continue to receive updates to the Boardmaker 7 Editor through the Google Play Store.
We will continue to notify users of future Boardmaker 7 Editor improvements. In addition, users will now be notified of new updates directly through the Boardmaker 7 Editor application.
Yes. IT departments that deploy the software through a push install will have the ability to turn off "Auto Check for Updates" and "Auto Download Updates" through optional parameters that can be set during the push install. If the software is installed manually these settings can also be turned off directly through the TD Updater applications that gets installed with the application.
No. Turning off Check for Updates and/or Automatically Download Updates turns them off for all Boardmaker 7 applications intalled on those devices. Please see our IT Deployment Guide for additional advanced installation support.
Please see theBoardmaker 7 IT Deployment Guide for advanced installation support, including information on push controls and related parameters.
The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatically Download is turned off, new updates will not be downloaded until the user initiates the update.
If an update is unsuccessful, the TD Updater will offer users the ability to Rollback and/or Repair. Rollback uninstalls the current version of the software and reinstalls the previous version if an user is having trouble using the software after an update. Note: This option will only be available for future updates to 7.2.0 or higher. It is not possible to rollback to version 7.0.4 from version 7.1.0. Users will be given the option to Repair an update if the initial update fails. Using the repair option will reinstall the latest release version.
The TD Updater was built as a separate application based on current best practices. Creating a separate tool also allows us to use the same update mechanism for the Boardmaker 7 Editor and, eventually the Boardmaker 7 Student Center, so that customers who are using both applications can update through a single tool.
Update length will vary bases on an array of variables, including the size of the update, internet speed and bandwidth, computer specs, and the process used to deploy the update.
Currently, the TD Updater is only available for the Boardmaker 7 Editor. The TD Updater may be made available for the Boardmaker 7 Student Center in a future release of the Student Center. Customers will be notified when this is available.
If the update is interrupted because of a system restart you will need to reinitiate the update through the application or through the TD Updater.
Please see theBoardmaker 7 IT Deployment Guide for advanced installation support, including information on push controls and related parameters.
We are aware of a problem and working on a fix. In the meantime we have a workaround that is very often effective. A guide can be found here.
We implemented a fix for this in Boardmaker 7.1.0. If you haven’t yet updated, please update. If the problem persists after updating, please contact support.
If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculum section of the Boardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guide here. very often effective. Please see the guide here.
The release of the 7.0.4 version of the Editor in July included many improvements to syncing. Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs.
Yes, but you won't be able to receive any additional updates to the software until you install 7.2.0.
Windows, Mac, Chromebook are now on version 7.2.0
Windows/Chromebook/Mac/ipad
Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial.View the complete listhere.
We are aware of an issue for users who are using iPads on iOS 15.x or iOS devices that do not meet our requirements that causes the screen to go grey on the 2nd activity. Try tapping “Menu” twice as a workaround.
To view the most updated release notes, clickhere.
If you do not seethumbnails of Activities-to-Goactivities you have added to your curriculum in the My Curriculumsection of theBoardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guidehere.
We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please visit our PODD in Boardmaker 7 page for assistance with PODD printing.
We’re aware of this issue and are working to resolve it as quickly as possible.
Please update your operating system and this should quickly solve your issue.
This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.
We’re aware of this issue and are working to resolve it as quickly as possible.
We have created a support article on this topic.
We have created a support article on this topic.
The release of the 7.0.4 version of the Editor in July included many improvements to syncing. Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs.
