TD Snap will not start after updating to 1.29 from an earlier version
If after the updating and the TD Snap App starts, but there is a spinning wheel that never stops
Do this:
Windows
- Right click (press and hold, then release) on the Windows Start Menu, then select File Explorer.
- At top, select View.
- Make sure Hidden Files is checked.
- At left, select This PC.
- Select Windows (C:).
- Select Users.
- Select the current user folder.
- Select AppData.
- Select Local.
- Select Packages.
- Select TobiiDynavox.Snap_626b2w651dr5w.
- Select LocalState.
- Delete GlobalSettings.ssf.
- Close the Window(s).
- Open TD Snap.
iPad OS 16 or greater
1. Locate the files icon or search apps to find Files. If you have a closed device, this will not be an option. Please call technical support
2 Open the TD Snap Folder
3. Press for 2 seconds the Globalsettings.ssf file
4. Delete it.
5. Relaunch the TD Snap App.