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Product Warranties

Product Warranties

Warranty

Overview

  • Overview
  • Manufacturer’s Warranty
  • Support Plans

Warranty & Support Plans

All Tobii Dynavox devices come with our Manufacturer’s Warranty and Basic Support plan for the lifetime of your product. Depending on your device, it’s possible to have a longer Manufacturer’s Warranty or the possibility of upgrading the Basic Support plan.

Premium Devices Warranty Type Term Cost

Manufacturer

Phone

3 yr

5 yr

Included

Included

Manufacturer

Phone

3 yr

5 yr

Included

Included

Manufacturer

Phone

Phone (#110025) 

Support 360 (#450324)

Support 360 (#450330) 

Support 360 (#450327)

1 yr

5 yr

1 yr

1 yr

2 yr

3 yr

Included

Included

$99

$119

$213

$307

Manufacturer

Phone

Phone (#110077) 

Support 360 (#450370)

Support 360 (#450371)

Support 360 (#450372) 

1 yr

90 d

1 yr

1 yr

2 yr

3 yr

Included

Included

$99

$119

$213

$307

Tobii Dynavox SC Tablet

Manufacturer

Phone

Phone

Support 360 (#450324)

Support 360 (#450327)

1 yr

3 yr

1 yr

1 yr

2 yr

Included

Included

$99

$299

$549

Phone

Phone Extended (#110030)

Phone (#110025)

Support 360 (#450324)

Support 360 (#450327)

Support 360 (#450330)

90 d

90 d

1 yr

1 yr

2 yr

3 yr

Included

$29

$99

$299

$549

$799

Phone

Phone Extended (#110030)

Phone (#110025)

Support 360 (#450324)

Support 360 (#450327)

Support 360 (#450330)

90 d

90 d

1 yr

1 yr

2 yr

3 yr

Included

$29

$99

$299

$549

$799

Manufacturer

Phone

Support 360 EM-12 (#450301)

Support 360 EyeMobile Plus (#450315)

2 yr

5 yr

1 yr

1 yr

Included

Included

$499

$399

Phone

Phone Extended (#110030)

Phone (#110025)

Support 360 (#450324)

Support 360 (#450327)

Support 360 (#450330)

90 d

90 d

1 yr

1 yr

2 yr

3 yr

Included

$29

$99

$299

$549

$799

Manufacturer’s Warranty

All Tobii Dynavox devices come with a minimum 2-year Manufacturer’s Warranty. Additional accessories such as cases, bags, keyguards, switches and mount plates come with a 90-day warranty, and device mounts come with a 1-year warranty. Our Support 360 Warranty or Extended Warranty are not available for these additional accessories and device mounts.

Our Pledge

We warrant, during a period of twenty-four (24) months from the date of shipment*, that our delivered products:

  • Correspond in all material respects to their specifications
  • Are free from defects of materials or workmanship
  • Function subject to their intended use

*The 24 month warranty period starts from the date the product is shipped from Tobii Dynavox’s manufacturing facility when it is first purchased. If the device is repaired or exchanged, the original warranty will still start at the original date of shipment (of the original device) when it was first purchased; a new 24 month period will not be restarted.

Limitations

This warranty does not apply to consumable items, such as batteries, unless damage has occurred due to defects in materials and workmanship.

Tobii Dynavox warrants that, if applicable, the product batteries will materially function in accordance with specifications for:

  • Ninety (90) days from delivery for external batteries
  • Twelve (12) months from delivery of Tobii Dynavox products with internal batteries

Products and accessories sold by us which are not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:

  • Third party products
  • Alteration or modification of the product(s)
  • Using the product(s) in a way which is inconsistent with the intended purpose
  • Using the product(s) in a manner or purpose other than specified in the user manual
  • Negligence
  • Normal wear and tear of the hardware

The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorized by Tobii Dynavox to provide such service.

Warranty Validity

The Tobii Dynavox Manufacturer’s Warranty is only valid for products purchased directly from Tobii Dynavox or an authorized Tobii Dynavox reseller. Please note that when you purchase a product from a dealer that is not authorized, you are taking a risk, as the products may be counterfeit, used, damaged, defective, stolen, or may not be designated for use in your country. Please protect yourself, and your Tobii Dynavox product, by ensuring you purchase through proper channels. A complete list of Tobii Dynavox authorized resellers can be found here. Please contact us directly at 1-800-344-1778 ext. 1 if you are uncertain.

Liability

Tobii Dynavox shall not, under any circumstances, be liable for any indirect or consequential damage, including but not limited to loss of business or goodwill, loss of revenue or loss of profits. Tobii Dynavox´s liability under the warranty shall be limited to the order sum, i.e. the total price of Products and Services delivered. This warranty does not guarantee uninterrupted use of your device.

Neither party shall be liable to the other for failure or delay in the performance of an obligation due to events that are unforeseeable and beyond the control of either Party, such as but not limited to war, fire, explosion, labor conflicts, acts of nature, embargoes or government regulations and restrictions that interfere with the obligations carried out hereunder, provided that the Party affected by such case of force majeure gives prompt written notice of such condition to the other Party and resumes its performance as soon as reasonably possible.

Additional Information

In order to use your warranty to get a device repaired, you will need to notify us first and follow a series of steps.

Service Warranties

We also offer additional service warranties through our Support Plans.

Support Plans

We offer three levels of support with the option to extend certain plans to help you get the most from your product.

Basic Support

Included with all devices

Provides access to online self-help materials such as support articles and videos, social community support, 48 hour response time on email requests along with access to phone support for 90 days.


Phone Support

1, 2 or 3 year options

Includes all Basic Support features, phone support for 1, 2 or 3 years plus an upgrade in email response time to 24 hours. You can upgrade to Phone Support at any time to cover most Tobii Dynavox products.


Support 360

1, 2 or 3 year options

Includes all other plan features in addition to device repairs. All premium devices include a Support 360 warranty. Devices not purchased directly through Tobii Dynavox or an authorized reseller are void.

Compare Support Plans

Options Basic Support Phone Support Support 360
Tobii Dynavox online access icon

Online Support & Learning

Included

Included

Included

Facebook icon

Social Community Support

Included

Included

Included

Tobii Dynavox telephone icon

Phone Support

90 days

Included

Included

Tobii Dynavox email support icon

Email Support

Included

Included

Included

Tobii Dynavox hardware repairs icon

Hardware Repairs

Not Included

Not Included

Included

Tobii Dynavox  memory card icon

Memory Card Replacement

Not Included

Not Included

Included

Tobii Dynavox battery icon

Battery Replacement

Not Included

Not Included

Included

Tobii Dynavox charger icon

Charger Replacement

Not Included

Not Included

Included

Support 360 Extended Warranty

Available for purchase in 1-year to 3-year increments, Support 360 Extended Warranties allow you to extend your original Support 360 Warranty on your Tobii Dynavox device up to 3 years from the ship date of the product.

The Extended Warranty helps ensure against unexpected repair bills and helps to:

Tobii Dynavox  stopwatch icon

Avoid delays caused by purchase orders or funding approvals

Tobii Dynavox  shield icon

Relieve end-users, caregivers and schools of damage liability

Tobii Dynavox hourglass icon

Minimize time without the device if a repair is needed