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Communicator 5 Product Support

Setting up your device with Communicator 5 for the first time or looking for support and training guidance? Find video tutorials, how-to guides, software downloads, manuals and other useful resources.

Support Articles icon

Support articles

Software Licenses Icon

Software licenses

Training Videos

  • Training Videos
  • Downloads
  • Specifications

Videos

Browse our video library for visual learning on the I-Series.

Young woman using a Tobii Dynavox I-Series device with her caregiver

Get Started

If you are just getting started with Communicator 5 software, these videos will help guide you through the set up process.

Step 1: Introduction

Introduction to Communicator 5

Step 2: Get set up

Configure caregivers settings

Create a new user

Choose the communication level

Step 3: Personalize for access

Edit the homepage

Send/Receive phone/text messages

Set up email

Add music to media player

Program a remote control

Step 4: Communicate

Vocabulary overview

Featured Training Videos

Browse additional video resources available for Communicator 5 software.

Use dwell-free typing

Edit a button

Mouseless browsing in Firefox

Back up or restore a user

Add speaking with phrases

Connect a Gmail account

Training Resources

We offer many additional product training opportunities, including live events, on-demand courses and recorded webinars.

Tobii Dynavox live training event

Live Training Events

Meet the experts at upcoming live on-location and virtual events featuring a wide range of topics.


Tobii Dynavox I-Series tutorial video

On-Demand Training

Browse our library of self-guided resources, many of which provide ASHA continuing education units.


Tobii Dynavox myTobiiDynavox website

myTobiiDynavox

A cloud-based resource for managing your apps and sharing with your communication team.

Software

Communicator 5 Online Installer 

Use for first time installations or when you need a full installation, incl. voices. Includes Communicator 5, Sono Suite, relevant Acapela voices, Symbol Stix® symbol library and the PCS symbol library. This installer uses an Internet connection.

How to use this Installer:

  1. Download the EXE file.
  2. Once the download is complete, run the downloaded file by double-clicking it.
  3. During the installation, the progress bar may stop. This is because it is attempting to download very large files. Please do not cancel the installation. Some Internet connections may take many hours to install. If you think the installation has locked up, please call technical support before you cancel the installation.

Downloads:

Video Codecs

To play embedded videos you may need to install separate Windows codecs if they aren’t already installed on your computer. We suggest the open-source DirectShow filter LAV Filters.

Sono Flex for Communicator

Download Sono Flex for Communicator - an easy to use AAC vocabulary content page set that turns symbols into clear speech and provides language to people who cannot speak and who are not yet in full control of literacy.

Please note: Sono Flex comes with the Communicator 5 Suite so there is no need to download and install this if you have already installed the Suite.

Downloads:

Sono Key for Communicator 5

Sono Key is content for Communicator that provides literate people with comprehensive, streamlined access to their communication device. With Sono Key it is easy to send/receive SMS messages, send/receive emails, hold a conversation, and more.

Please note: SonoKey comes with the Communicator 5 Suite so there is no need to download and install this if you have already installed the Suite.

Downloads:

Tobii Dynavox Beam

Enables text messages in Tobii Dynavox Communicator. DO NOT use with Communicator on I-12+ and I-15+ devices.

Tobii Dynavox Beam is the mobile application needed to setup a connection between your phone and Tobii Dynavox Communicator. It enables people to send and receive text messages using Communicator through a bluetooth connection.

To enable text messaging on Communicator, simply install Beam on your phone, pair your AAC device and your phone using bluetooth and select the paired phone as your text messaging device in Communicator.

Downloads:

Manuals and Documentation

Training Guide

This training manual guides you through the set up stages and instructs how to get going with various tasks such as adding a new user, accessing settings, customization and more.

Companion License (I-Series+)

Together with your I-Series+ device with Communicator 5, you can install Communicator 5 on up to three additional devices (i.e. the parents or teachers devices). In order to run the software on the additional devices, you will need to obtain the Companion License for Communicator 5 and use the Companion License in Communicator on those devices.

To obtain the Communicator 5 Companion license, follow these instructions.

  1. Make sure the I-Series+ device is up and running.
  2. Make sure the I-Series+ device is connected to the Internet.
  3. Go to the Quick Menu.
  4. Select the Caregiver Settings button.
  5. Select the System Tab.
  6. Select the License Manager button.
  7. Select the Companion License button.
  8. On the myTobiiDynavox, login with your Username/Email address and Password and select the Sign In button or Create an account by selecting the Register button
  9. You will automatically be re-directed to the correct web page.
  10. Your I-Series Product Key will automatically be entered into the system.
  11. Select the Attach Device button to submit your device to the system.
  12. You will re-directed to your Account Status page.
  13. Under Tobii Dynavox I-Series(+) featuring Communicator section, you will find your Companion License Key.

Release Note

Model

Tobii Dynavox Communicator 5 logo

Tobii Dynavox Communicator 5


System Requirements

Operating System

Communicator 5 runs on 32-bit and 64-bit versions of Microsoft:

  • Windows 7 (32-bit or 64-bit)
  • Windows 8 (32-bit or 64-bit)
  • Windows 8.1 (32-bit or 64-bit)
  • Windows 10 (32-bit or 64-bit)

Processor

1.8 GHz or faster x86- or x64-bit Processor

Memory (RAM)

2.0 GB RAM

Hard Disk

3 GB available

Display

800 x 600 or higher resolution,
1020 x 786 is recommended


Compatibility

Eyetracker

PCEye Plus
PCEye Go
PCEye Mini
PCEye Explore (with Windows Control)

EM-12 with EyeMobile Plus
I-Series
I-Series+

 

Browser

Mozilla Firefox 31 or newer

Software

Windows Control
Classic Tobii Gaze Interaction Software

Languages

Chinese (simplified)
Danish
Dutch
English US/UK
Finnish
French
German
Italian
Norwegian (Bokmål)
Polish
Portuguese (BR)
Swedish
Spanish
Spanish (MX)